At a Glance
- Tasks: Provide administrative and financial support to enhance health and safety for residents.
- Company: Join Haringey Council, a vibrant community-focused organisation.
- Benefits: Enjoy up to 31 days leave, hybrid working, and a generous pension scheme.
- Other info: Be part of a diverse team committed to community values and growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in admin roles and finance processes; strong customer service skills required.
The predicted salary is between 28000 - 36000 £ per year.
We are looking for a Digital Care Support Officer to work within the Connected Care Service. The Digital Care Support Officer is expected to provide a range of excellent administrative & financial support for the Connected Care Service, to enable the service to expand and promote people’s health, safety and independence. To liaise with service users, their families and care and health professionals to make appointments, process incoming referrals, provide updates and answer appropriate queries and ensuring that all supporting aspects of the end to end process are undertaken effectively so that service users can receive the service in a timely and effective manner. The working pattern for this role is Monday to Friday 9am to 5pm.
Connected Care is a 24 hours, 365 days a year emergency service provided in house by Haringey Council. It offers vulnerable residents a personal alarm system which can be activated in case of an emergency. Additionally it provides a mobile response service if there is an emergency in the residents home and installs assistive technology devices.
The candidate we are looking for should have experience of working in an admin or similar role and have experience of finance processes including accounts receivable and accounts payable. Additionally they should be computer literate and have sound knowledge and experience of working on Liquid Logic, SAP and Office 365 particularly Excel. The Candidate should have excellent customer service and organisation skills.
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.
Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application please contact ResourcingHub@haringey.gov.uk.
Digital Care Support Officer employer: Haringey Council
Haringey Council is an exceptional employer that champions a diverse and inclusive workplace culture, ensuring all employees feel valued and empowered to excel. With a generous benefits package including up to 31 days of leave, health and wellbeing support, and opportunities for hybrid working, Haringey fosters a collaborative environment where staff can grow and make a meaningful impact in the community. Located in the vibrant 'rebel borough' of Haringey, employees are part of a dynamic team dedicated to promoting health, safety, and independence for residents.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Care Support Officer
✨Tip Number 1
Get to know the company culture! Haringey Council values creativity and community, so show us how you embody these traits. Research their projects and initiatives, and be ready to chat about how you can contribute.
✨Tip Number 2
Practice your interview skills! We all know interviews can be nerve-wracking, but being prepared can make a world of difference. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the team. A friendly chat can give you an edge and help you stand out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Haringey team. Don’t wait until the last minute – get your application in early!
We think you need these skills to ace Digital Care Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Care Support Officer role. Highlight your relevant experience in admin and finance processes, and show how your skills align with Haringey's values of caring and collaboration.
Showcase Your Tech Skills:Since the role requires knowledge of Liquid Logic, SAP, and Office 365, be sure to mention any experience you have with these tools. We want to see that you're comfortable with technology and can hit the ground running!
Emphasise Customer Service:As you'll be liaising with service users and health professionals, it's crucial to demonstrate your excellent customer service skills. Share examples of how you've effectively communicated and resolved issues in previous roles.
Apply Early!:Don't wait until the last minute to submit your application. The sooner you apply through our website, the better your chances of being among the first applicants. Plus, it shows your enthusiasm for the role!
How to prepare for a job interview at Haringey Council
✨Know Your Stuff
Make sure you’re familiar with the role of a Digital Care Support Officer. Brush up on your knowledge of administrative processes, financial support, and the specific software mentioned in the job description, like Liquid Logic and SAP. This will show that you’re not just interested but also prepared.
✨Showcase Your Customer Service Skills
Since this role involves liaising with service users and health professionals, be ready to discuss your previous customer service experiences. Think of specific examples where you’ve gone above and beyond to help someone, as this aligns perfectly with Haringey's community-focused values.
✨Embrace the Values
Haringey Council prides itself on its values: Caring, Creative, Courageous, Collaborative, and Community-focused. Prepare to demonstrate how you embody these values in your work. Share stories that highlight your ability to work collaboratively and creatively in challenging situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might ask about the team dynamics within the Connected Care Service or how they measure success in this position. It’s a great way to engage and leave a lasting impression.
