Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service operations and enhance service quality across multiple channels.
- Company: Local government authority in Greater London focused on community welfare.
- Benefits: Hybrid working model, potential for permanent position, and a chance to make a difference.
- Why this job: Shape the future of public service and improve community experiences.
- Qualifications: Experience in public sector and proven skills in process improvement.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A local government authority in Greater London seeks a critical Customer Services Leader to oversee operations and enhance service quality. This role requires managing a multi-channel customer service system and improving operational efficiencies while ensuring staff welfare and public safety.
The ideal candidate will have significant public sector experience and a proven ability to implement process improvements. This initially temporary position may transition to permanent based on performance.
Customer Service Operations Lead - Hybrid & Multi-Site employer: Haringey Council
Contact Detail:
Haringey Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operations Lead - Hybrid & Multi-Site
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Customer Service Operations Lead role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the local government authority's recent initiatives. Show us that you’re not just another candidate; demonstrate your knowledge of their operations and how you can enhance service quality with your experience.
✨Tip Number 3
Practice your pitch! Be ready to discuss your public sector experience and how you've successfully implemented process improvements in the past. We want to hear about your achievements and how they relate to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Operations Lead - Hybrid & Multi-Site
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your public sector experience and any relevant achievements that showcase your ability to enhance service quality and operational efficiencies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Operations Lead role. Mention specific examples of how you've implemented process improvements in the past.
Showcase Your Leadership Skills: As a Customer Services Leader, we want to see your leadership style. Share experiences where you’ve successfully managed teams, ensured staff welfare, and maintained high standards of public safety.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Haringey Council
✨Know Your Customer Service Inside Out
Make sure you brush up on the latest trends and best practices in customer service, especially within the public sector. Familiarise yourself with multi-channel systems and think about how you can enhance service quality based on your past experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight any specific instances where you improved operational efficiencies or enhanced staff welfare, as this will resonate well with the interviewers.
✨Be Ready to Discuss Process Improvements
Think about specific process improvements you've implemented in the past. Be ready to discuss the challenges you faced, how you overcame them, and the positive outcomes that resulted from your initiatives.
✨Understand the Local Government Context
Research the local government authority's current customer service strategies and any recent changes or challenges they may be facing. This will help you tailor your responses and demonstrate your genuine interest in the role and the organisation.
