At a Glance
- Tasks: Provide a welcoming reception service and ensure the safety of residents and visitors.
- Company: Join Haringey Council, dedicated to creating inclusive communities.
- Benefits: 31 days leave, health support, hybrid working, and a generous pension scheme.
- Other info: Dynamic team environment with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and experience in public-facing roles.
The predicted salary is between 30288 - 31611 £ per year.
Hours per week: 36 per week
Contract type: Fixed term contract (12 months from start date)
Starting salary: SC4 (£30,288 – £31,611)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Closing date: Sunday, 28th June 2026 at 23:59
Expected interview date: Wednesday 8th July 2026
About the Role
We’re looking for a proactive and customer-focused Concierge Officer to provide a welcoming and secure reception service for residents and visitors. You’ll act as the main point of contact, ensuring the smooth day-to-day running of the building, including monitoring access, managing visitor entry, and maintaining the safety and cleanliness of communal areas. The role also involves responding to emergencies, logging repairs, supporting residents with queries, and liaising with internal teams to resolve issues efficiently.
About the Team
You’ll be part of the Estates and Neighbourhoods service within Housing and Building Safety, working closely with the Concierge Manager and Housing teams. The team is committed to creating safe, well‑maintained, and inclusive communities for residents. Collaboration is key, and you’ll frequently interact with colleagues, residents, contractors, and external agencies to deliver a high‑quality housing service and ensure residents feel supported and secure in their homes.
About You
- Confident communicator with strong interpersonal skills and a genuine passion for helping people.
- Experience working with the public—ideally in a reception, housing, or security environment.
- Organised, adaptable, and able to work independently, often during shift or unsocial hours.
- Comfortable using IT systems, handling a varied workload, and dealing calmly with challenging situations, including emergencies or anti‑social behaviour.
- A commitment to equality, excellent customer service, and community wellbeing.
Benefits
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work. Our benefits package includes a leave entitlement of 31 days plus bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture.
Concierge Officer employer: Haringey Council
Haringey Council is an exceptional employer that prioritises the wellbeing and development of its staff, offering a supportive work culture where every team member is valued. As a Concierge Officer, you will enjoy a generous benefits package, including 31 days of leave plus bank holidays, health and wellbeing support, and opportunities for hybrid working, all while contributing to the creation of safe and inclusive communities in the vibrant area of Wood Green, London.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haringey Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haringey Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haringey Council:Your cover letter is your chance to shine! Tell us why you want to work at Haringey Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haringey Council!
How to prepare for a job interview at Haringey Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
