At a Glance
- Tasks: Welcome visitors, promote memberships, and assist with bookings in a lively leisure centre.
- Company: Join Haringey Council's Leisure Services team, a community-focused and creative workplace.
- Benefits: Enjoy 31 days leave, health support, and discounts across leisure and culture.
- Other info: Be part of a supportive team in a vibrant, diverse borough celebrating creativity and community.
- Why this job: Make a real difference to local residents' health and wellbeing every day.
- Qualifications: Great communication skills and a passion for customer service; experience is a plus but not essential.
The predicted salary is between 40582 - 49600 £ per year.
We are looking for a friendly and customer-focused Customer Relations Assistant to join our Leisure Services team.
As the first point of contact for visitors, you will provide a warm welcome, promote memberships and activities, support customer enquiries, and help create a positive experience for everyone using our leisure centres.
You'll also assist customers with bookings and payments through the Haringey Active App, carry out facility tours, and help maintain a safe and secure environment for all users.
This is a varied role that offers the opportunity to make a real difference to the health and wellbeing of local residents.
You are an enthusiastic and approachable individual with excellent communication skills and a genuine passion for customer service.
You'll be confident engaging with a diverse range of people, promoting products and services, and handling challenging situations with professionalism, empathy, and patience.
Ideally, you'll have experience in a customer-facing environment such as a leisure centre, fitness club, hotel, or retail setting, although this is not essential.
You will be comfortable using IT systems, eager to learn new technology, and flexible to work a shift rota including evenings and weekends.
Most importantly, you'll be committed to delivering outstanding customer experiences every day.
Haringey is a fantastic place to live and work - the world in one borough.
A place brimming with creativity, personality, radicalism, and community.
It is a place where we stand up for each other.
A place that is proudly distinctive.
We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way.
Haringey's people are a huge asset, with knowledge, expertise, and passion.
Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused.
These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents., Our Leisure Services team is passionate about encouraging active lifestyles and delivering excellent services to the community.
Working alongside Operations Managers, Duty Managers, Membership Sales Officers, and other colleagues, you'll be part of a supportive and collaborative environment that values customer service, teamwork, and continuous improvement.
Together, we strive to provide welcoming leisure facilities that are safe, inclusive, and accessible to everyone.
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.
Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
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Customer Relations Assistant in City of Westminster employer: Haringey Council
Haringey Council is an excellent employer, offering a supportive work culture that prioritises community engagement and employee well-being. With generous leave, health support, and opportunities for hybrid working, employees can enjoy a balanced work-life dynamic while contributing to the safety and cleanliness of their neighbourhoods in vibrant Wood Green, London. The council also fosters professional growth, ensuring that team members can develop their skills and advance within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haringey Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haringey Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Assistant in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haringey Council:Your cover letter is your chance to shine! Tell us why you want to work at Haringey Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haringey Council!
How to prepare for a job interview at Haringey Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
