At a Glance
- Tasks: Be the first point of contact, providing top-notch customer care and solving problems.
- Company: Join a supportive team in a dynamic social housing environment.
- Benefits: Enjoy flexible hours, employee assistance, and a friendly workplace.
- Other info: Great opportunity for career growth in a rewarding field.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 22000 - 28000 £ per year.
Description
The Customer Service Advisors are the first point of contract within a team, and provide excellent customer care to both our external and internal customers.
They are our administrative experts, helping to ensure our services run smoothly and solving problems as they arise.
They work efficiently and effectively to help our teams deliver on time and on budget.
Duties
Being the first point of contact to our residents and dealing with
- Basic enquiries relating to a broad housing and property services functions
- Taking appropriate action to resolve issues first time.
This will include, but not limited to: raising work orders on the relevant systems, sending over to our contractor and providing advice to tenants regarding tenancy related matters such as low level ASB and nuisance, re: housing, estate management, etc.
- Providing administration services to internal teams as required including, but not limited to, assisting with tenant audit days, sending out newsletters and COTs and TOTs.
- To monitor and action incoming correspondence via email, post, telephone and internal systems and respond or escalat(e) appropriately in a timely manner.
- Maintain relevant service related databases (e. g.
SDM, Invu, CORE, Payment Systems), spreadsheets and contractor portal to ensure information is accurate and up to date and can be used, where necessary, by management including to satisfy disclosure documents and SARS requests
- Monitoring compliance health and safety works including gas safety contact letters
- Logging and distributing complaints and ‘Greens’ (important incoming communications).
- Investigating and responding to any Greens assigned to you.
- Distributing keys and ordering fobs
- Support the wider housing and property services teams with tenant consultation, resident involvement initiatives, including customer satisfaction monitoring and other such tasks as required.
- Excellent communication skills (written and verbal).
- Strong organisational skills, able to plan own workload.
- Experience of delivering excellent customer care.
- Ability to deal with customer’s complaints and resolve problems.
- Team player.
- Health and Safety awareness.
- A good knowledge of ICT applications (e. g. Word including mail merge, Excel, etc.) and excellent keyboard skills.
- English & Maths GCSE Grade C or equivalent.
- Experience of working in a social housing contact centre environment.
- Experience of working in a challenging and demanding environment.
- Evidence of providing a customer focused service that takes account of the needs of customer, organisation and external agencies.
- Full Valid Driving Licence and use of car for work.
- Additional information
- Employee assistance programme including free counselling and legal advice
- A supportive and friendly working environment
- Some flexibility with days and hours worked
How to apply
Please email your up to date CV to and quote a ref
#J-18808-Ljbffr
Customer Service Advisor - Office Based employer: Haringey Climate Forum
Haringey Climate Forum is an exceptional employer that prioritises community engagement and sustainable development, making it a rewarding place to work for those passionate about environmental issues. With a collaborative work culture, employees are encouraged to grow through innovative projects and partnerships, while the fixed-term role offers flexibility and a competitive salary. Join us in making a meaningful impact in the community and shaping a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Office Based
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haringey Climate Forum. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haringey Climate Forum before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Office Based
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haringey Climate Forum:Your cover letter is your chance to shine! Tell us why you want to work at Haringey Climate Forum specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haringey Climate Forum!
How to prepare for a job interview at Haringey Climate Forum
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
