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- Tasks: Help customers troubleshoot and install energy storage systems via phone, email, and live chat.
- Company: Join a forward-thinking company focused on renewable energy solutions in Newcastle-under-Lyme.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and a supportive work environment.
- Why this job: Be part of a team that values problem-solving and customer satisfaction in the green energy sector.
- Qualifications: 2+ years in technical support, strong communication skills, and a background in engineering or renewables preferred.
- Other info: This is a permanent role with opportunities for growth in a dynamic industry.
The predicted salary is between 21600 - 37800 £ per year.
Job description: Technical Support Agent (Energy Storage Systems) Location: in Newcastle-under-Lyme, Staffordshire, ST5 Job Type: Permanent, 37.5 hours per week, Monday – Friday 9am-5pm Salary: 27k What You’ll Be Doing As a Technical Support Agent, you’ll be the first point of contact for customers or installer electricians who need assistance with our products. You’ll provide remote technical support via phone, email, and live chat — troubleshooting issues, guiding installations, and ensuring our users get the most from our systems. This role is ideal for someone with a background in engineering, electrical systems, or renewables who enjoys helping others and solving problems. Responsibilities Include: Troubleshooting product and installation issues related to our energy storage and battery system products. Providing the best service possible, aiming for a first-time fix and achieving high customer satisfaction. Accurately logging support interactions and escalating complex issues where needed with efficiency in line with SLA’s and KPI’s. Guiding users through configuration, diagnostics, and basic maintenance. What We’re Looking For 2+ years’ experience of working with a CRM or ticking system in a busy technical customer support setting. Strong ability to multi-task with simultaneous call, chat and email support. Experience working with technical concepts and diagnosing hardware/software issues. Great active listening and spoken communication skills to understand the needs of a wide range of customers, from electrical installers to non-technical end-users. Excellent written communication skills, including ability to type accurate file notes during calls, and compose professional written responses. Outstanding customer service skills showcasing your positive and helpful attitude with a commitment to ensure customer satisfaction. Preferred: Academic background/professional qualification in electrical engineering, renewable energy, or a related technical field. Knowledge of battery storage systems, solar PV, inverters, or home energy management systems. Familiarity with troubleshooting guides, FAQs, and technical documentation Understanding of electrical installation practices and regulations (bonus if worked with or supported electricians directly) To apply please call Hariley Solutions on (phone number removed)
Technical Customer Service Advisor employer: Hariley Solutions
Contact Detail:
Hariley Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Service Advisor
✨Tip Number 1
Familiarise yourself with energy storage systems and related technologies. Understanding the basics of battery systems, solar PV, and inverters will give you a solid foundation to discuss technical issues confidently during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills. Practice diagnosing common hardware and software issues, as well as reviewing troubleshooting guides and FAQs. This will prepare you for the types of problems you may encounter in the role.
✨Tip Number 3
Enhance your communication skills by engaging in mock customer service scenarios. Role-playing different customer interactions can help you refine your active listening and problem-solving abilities, which are crucial for this position.
✨Tip Number 4
Network with professionals in the renewable energy sector. Attend industry events or join online forums to connect with others who have experience in technical support roles. This can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Technical Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical customer support, especially any roles involving CRM systems or troubleshooting. Emphasise your engineering background or any qualifications related to electrical systems or renewables.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving. Mention specific examples of how you've successfully assisted customers in the past, particularly in technical settings.
Highlight Communication Skills: Since excellent written and spoken communication skills are crucial for this role, ensure your application reflects your ability to convey complex technical information clearly and concisely. Use professional language and check for grammatical errors.
Showcase Relevant Knowledge: If you have experience with energy storage systems, solar PV, or related technologies, make sure to include this in your application. Demonstrating familiarity with troubleshooting guides and electrical installation practices can set you apart from other candidates.
How to prepare for a job interview at Hariley Solutions
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of energy storage systems, battery technology, and electrical engineering principles. Be prepared to discuss any relevant experience you have in these areas, as it will demonstrate your capability to handle technical queries effectively.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share examples of how you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to troubleshoot and provide solutions under pressure.
✨Emphasise Customer Service Experience
Since this role involves direct interaction with customers, it's crucial to showcase your customer service skills. Share specific instances where you went above and beyond to ensure customer satisfaction, and highlight your ability to communicate clearly with both technical and non-technical users.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios where you may need to demonstrate how you would handle a customer query or technical issue. Practising these scenarios can help you feel more confident and show the interviewer that you can think on your feet while providing excellent support.
