Ocean Freight Import Operator
Apply below after reading through all the details and supporting information regarding this job opportunity.
Location: Birmingham
Salary: £28,000 – £30,000 per annum, depending on experience
Hours: Monday to Friday, 8:00am – 5:00pm
Holiday: 20 days annual leave + bank holidays
We are currently recruiting for an experienced Ocean Freight Import Operator to join a growing logistics business based in Birmingham.
This is a varied role for someone who understands the full import process and enjoys taking ownership of shipments from start to finish. Alongside the operational side, you'll have a strong focus on customer service, cost control and commercial performance.
The Role
You will be responsible for managing ocean import shipments from arrival through to final delivery, working closely with customers, overseas agents, shipping lines, hauliers and other logistics partners.
The role will include:
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Managing end-to-end ocean import shipments, including FCL and LCL
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Liaising with overseas agents regarding pre-alerts, documentation and shipment updates
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Coordinating customs clearance, delivery and final-mile logistics
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Working closely with shipping lines, hauliers and warehouses
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Managing delays, issues and service disruptions proactively
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Maintaining accurate shipment records and job costing
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Checking supplier invoices and ensuring agreed buy rates are maintained
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Raising accurate customer invoices and monitoring margins
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Challenging supplier costs where appropriate
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Identifying opportunities to add value and upsell additional services
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Acting as a key point of contact for customers
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Providing regular and proactive communication throughout the shipment process
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Building strong customer relationships xgikmsk and supporting client retention
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Resolving queries and issues in a professional and solutions-focused way
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Ensuring compliance with UK import and customs requirements
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Managing shipping documentation including bills of lading, invoices and declarations
About You
To be considered for this position, you will need:
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A minimum of 3 years' experience in Ocean Freight Import operations
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Strong understanding of both FCL and LCL processes
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Experience managing shipments from start to finish
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Ocean Import Operator in Birmingham employer: Hariley Solutions West Midlands
Join a leading UK manufacturer renowned for its commitment to quality and innovation in sheet metal fabrication. As an Assembly Operative, you'll benefit from a supportive work culture that values teamwork and continuous improvement, alongside opportunities for personal growth within a modern manufacturing environment. With competitive pay and a focus on employee well-being, this role offers a rewarding career path in a thriving industry.
Contact Details:
Hariley Solutions West Midlands Recruitment Team
