At a Glance
- Tasks: Process orders, handle customer queries, and support a dynamic sales team.
- Company: Join a supportive team in Brownhills with a focus on customer satisfaction.
- Benefits: Competitive salary, potential for permanent role, and weekly pay during the temporary period.
- Other info: Opportunity for career growth after the initial 12-week contract.
- Why this job: Make a difference in customer experiences while developing your skills in a vibrant environment.
- Qualifications: Previous customer service experience and strong communication skills are a plus.
The predicted salary is between 12.75 - 12.75 £ per hour.
Location: Brownhills
Salary: £28,177.50 per annum (£12.75 per hour)
Hours: Monday to Friday, 8:00am – 5:00pm (42.5 hours per week)
Contract: 12-week Temporary to Permanent
About the Role
We are currently recruiting for a Customer Service Administrator to join a busy and supportive customer service and sales team based in Brownhills. This is a full-time position involving order processing, customer communication, and administrative support to ensure smooth day-to-day operations and excellent customer service delivery. The role will initially be temporary for 12 weeks via Hariley Solutions, with weekly pay during this period. Following successful completion, the role will transfer into a permanent position directly with the client.
Key Responsibilities
- Process customer orders accurately via email and internal systems
- Respond to customer enquiries across email, telephone, live chat, and social media
- Manage order updates, delivery tracking, and back orders
- Resolve customer queries, complaints, and order discrepancies efficiently
- Liaise with internal departments to ensure smooth service delivery
- Maintain accurate records using CRM and internal systems
About You
Previous experience in a customer service or administrative role is essential.
Sales & Customer Service Administrator employer: HARILEY SOLUTIONS LTD
Join a dynamic and supportive team in Brownhills, where your contributions as a Sales & Customer Service Administrator will be valued and recognised. We offer competitive pay, a collaborative work culture, and the opportunity for career progression from a temporary to a permanent role, ensuring you have the chance to grow and thrive in your career. With a focus on excellent customer service and teamwork, this is an ideal environment for those seeking meaningful and rewarding employment.
