Customer Experience Representative
Location: Oldbury
Hours: Monday – Friday | 8:30am – 5:00pm
Salary: Dependent on experience
The Opportunity
We’re recruiting on behalf of a growing manufacturing business for a Customer Experience Representative to join their friendly and supportive team.
This is a fantastic opportunity for someone with customer service, sales support or internal sales experience who enjoys building relationships, managing customer orders from enquiry through to delivery, and working closely with multiple departments to ensure an excellent customer experience.
You’ll become the main point of contact for customers, providing a professional and efficient service while supporting the sales team and ensuring orders are processed accurately and on time.
Key Responsibilities
- Acting as the first point of contact for customer enquiries via phone and email.
- Processing customer orders and quotations accurately using the company ERP system.
- Managing customer accounts from enquiry through to delivery.
- Providing updates on order progress, lead times and deliveries.
- Building strong relationships with customers and suppliers.
- Liaising with production, logistics, purchasing and accounts to ensure orders are fulfilled.
- Raising purchase orders and chasing suppliers where required.
- Supporting the sales team with quotations, account administration and follow-up activities.
- Resolving customer queries and escalating issues where appropriate.
- Maintaining accurate customer records and documentation.
What We’re Looking For
We’re looking for someone who enjoys working in a busy customer-focused environment and takes pride in delivering an excellent service.
Ideally you’ll have:
- Previous experience within Customer Service, Internal Sales, Sales Support or Account Administration.
- Experience processing customer orders from enquiry through to completion.
- Strong communication and relationship-building skills.
- Good IT skills, including Microsoft Office.
- Experience using an ERP or CRM system.
- Excellent attention to detail and organisational skills.
- The ability to prioritise a busy workload and work across multiple departments.
Experience within manufacturing, engineering or a product-based environment would be advantageous but isn’t essential.
About You
You’ll be someone who:
- Enjoys building long-term customer relationships.
- Has a proactive and positive attitude.
- Is organised and works well under pressure.
- Takes ownership of their workload.
- Works well as part of a team.
- Is eager to learn and develop.
What’s on Offer
- Stable, growing business.
- Friendly and supportive team.
- Full product training.
- Opportunity to develop within the business.
- Monday to Friday working hours.
- Competitive salary depending on experience.
