At a Glance
- Tasks: Process orders, manage customer queries, and ensure high satisfaction across various channels.
- Company: Join a friendly, fast-paced business in Brownhills with a supportive team.
- Benefits: Earn £12.71 per hour, enjoy weekly pay, and accrue holiday while temping.
- Other info: Clear pathway to permanent contract after 12 weeks and on-site parking available.
- Why this job: Make a real impact in customer care and grow into a permanent role.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 12.71 - 12.71 £ per hour.
Location: Brownhills
Hours: Monday to Friday, 8:00am – 5:00pm (42.5 hours per week)
Pay Rate: £12.71 per hour (£28,089.50 per annum)
Contract Type: 12-week temporary to permanent
Position Overview
We are currently recruiting for a Customer Service Administrator on behalf of our client based in Brownhills. This is a full-time opportunity within a busy and supportive customer service and sales team. You will be responsible for processing orders, managing customer queries, and ensuring a high level of customer satisfaction across various communication channels. This role will start on a temporary basis for 12 weeks, during which time you will be payrolled through Hariley Solutions, the recruitment agency. After successful completion of the 12-week period, the role will transition to a permanent contract directly with the company.
Main Responsibilities
- Order Processing: Accurately input and manage customer orders received via email, ensuring all information is correct and actioned promptly.
- Customer Communication: Respond to customer service queries across multiple platforms – including email, phone, live chat, and social media.
- Delivery Management: Track orders, chase delivery updates, and provide accurate lead times for back orders.
- Issue Resolution: Investigate and resolve issues related to completed deliveries or order discrepancies in a timely and professional manner.
- Complaints Handling: Handle customer complaints politely and empathetically, ensuring every customer feels supported and valued.
- Internal Escalation: Liaise with internal departments (such as technical or product teams) to resolve specific queries or provide specialist support.
Requirements
- Previous experience in a customer service or administrative position is essential.
- Strong written and verbal communication skills.
- Organised with excellent attention to detail.
- Ability to multi-task and thrive in a fast-paced environment.
- Comfortable using CRM systems or similar customer service tools.
- A team player with a proactive, solution-focused attitude.
Additional Information
- You will be payrolled by Hariley Solutions for the initial 12 weeks.
- Weekly pay via the agency.
- You will accrue holiday pay while temping through us.
- There is a clear pathway to a permanent contract following the successful 12-week period.
- On-site parking available.
- Please note: a DBS check will be required for the successful candidate.
If you’re passionate about customer care and looking to join a friendly, fast-moving business where your skills will be valued, this could be the ideal role for you.
Customer Service Administrator in Brownhills employer: HARILEY SOLUTIONS LTD
Join a dynamic and supportive team in Brownhills as a Customer Service Administrator, where your contributions to customer satisfaction are truly valued. With a clear pathway to permanent employment after a 12-week period, you will benefit from a friendly work culture that prioritises employee growth and development. Enjoy competitive pay, on-site parking, and the opportunity to thrive in a fast-paced environment while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Brownhills
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like HARILEY SOLUTIONS LTD.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like HARILEY SOLUTIONS LTD. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator in Brownhills
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to HARILEY SOLUTIONS LTD.
How to prepare for a job interview at HARILEY SOLUTIONS LTD
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in HARILEY SOLUTIONS LTD's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services HARILEY SOLUTIONS LTD offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
