At a Glance
- Tasks: Assist customers with orders and product inquiries in a dynamic sales environment.
- Company: Established specialist supplier with a supportive team culture.
- Benefits: Competitive pay, 25 days holiday, private medical cover, and career progression opportunities.
- Other info: Temporary to permanent role with full training provided and potential for career growth.
- Why this job: Join a vibrant team and develop your customer service skills while making a real impact.
- Qualifications: No prior product knowledge needed; just bring your confidence and communication skills.
The predicted salary is between 13.75 - 13.75 £ per hour.
Location: Brownhills
Hours: Monday to Friday, 8.30am–5.00pm (40 hours per week)
Salary: £13.75 per hour (£28,600 annual equivalent)
Type: Temporary to Permanent or Permanent
The Role
I’m currently recruiting for an Inbound Sales & Customer Service Advisor to join an established specialist supplier based in Brownhills. This is a genuine inbound sales role with no cold calling. You’ll be dealing with trade and retail customers across the UK, helping them identify and order spare parts, tools and technical products across areas including construction equipment, garden machinery and workshop equipment. The role is varied and involves understanding what the customer needs, identifying the correct product or replacement part, checking availability, preparing quotations and processing orders. Full product and systems training is provided, so you don’t need to have prior knowledge of the products. The key is having good customer service and communication skills, being confident on the phone and having the ability to learn technical information.
Key Responsibilities
- Handling a high volume of inbound customer calls and emails
- Helping customers identify the correct products and spare parts
- Processing orders and preparing quotations
- Checking stock, pricing and product information
- Sourcing less common products where required
- Following up customer enquiries
- Resolving customer queries and problems
- Building knowledge of the company's product ranges and brands
- Working closely with purchasing, warehouse and other internal teams
- Providing a professional and helpful service throughout the customer journey
What They’re Looking For
You could come from a customer service, internal sales, telephone sales, trade counter, parts, automotive, engineering, machinery or similar background. Product knowledge isn't essential as full training is provided, but you will need to be:
- Confident and natural on the telephone
- Customer-focused and able to understand what customers need
- Comfortable using computers and learning new systems
- Accurate when processing orders and information
- Able to learn technical products and specifications
- Organised and able to manage multiple enquiries
- Reliable and comfortable working in a busy team
Benefits
Once you move onto a permanent contract, the benefits include:
- 25 days' holiday + bank holidays
- Additional holiday for long service
- Private Bupa medical cover after six months
- Company pension
- Full product and systems training
- Monday to Friday working
- Free parking
- Company profit-related bonus scheme
- Potential progression into senior sales, technical, account management or supervisory positions
Temporary to Permanent
The company likes to initially introduce people on a temporary-to-permanent basis, with the recruitment agency covering your wages for the first 12 weeks. This gives both you and the company the opportunity to make sure the role is the right fit before moving onto a permanent contract. However, they will not rule out good candidates who are only interested in a permanent position, so if you're looking for a permanent role from day one, please still apply.
If you're interested in the position, please let me know and I can talk you through the role and next steps.
Inbound Sales & Customer Service in Walsall employer: HARILEY SOLUTIONS LTD Careers
Join a leading UK manufacturer renowned for its commitment to quality and innovation in sheet metal fabrication. With a focus on employee development and a collaborative work culture, this role as an Assembly Operative offers not only competitive pay but also the chance to grow within a modern manufacturing environment. Enjoy the benefits of working with a skilled team in a safe and organised setting, where your contributions directly impact the success of high-quality products across various industries.
Contact Details:
HARILEY SOLUTIONS LTD Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Sales & Customer Service in Walsall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HARILEY SOLUTIONS LTD Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HARILEY SOLUTIONS LTD Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Sales & Customer Service in Walsall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HARILEY SOLUTIONS LTD Careers:Your cover letter is your chance to shine! Tell us why you want to work at HARILEY SOLUTIONS LTD Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HARILEY SOLUTIONS LTD Careers!
How to prepare for a job interview at HARILEY SOLUTIONS LTD Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
