Customer Service & Operations Administrator
Location: Great Bridge
Salary: £28,000 per annum when permanent
Hours: Monday to Friday
Job Type: Temporary to Permanent
We are currently recruiting for a Customer Service & Operations Administrator to join a busy and established team based in Great Bridge.
This is a temporary to permanent opportunity, offering the chance to join the business on a temporary basis before moving into a permanent position for the right person.
The role would suit someone with a strong background in customer service, administration or reception who enjoys being the first point of contact for customers, solving problems and keeping things running smoothly behind the scenes.
The Role
This is a varied position combining customer service, administration and operational support. You’ll be responsible for looking after customer enquiries and complaints, coordinating deliveries and supporting the wider team with day-to-day administration.
Your responsibilities will include:
Acting as a key point of contact for customers by telephone and email
Handling customer enquiries, queries and complaints professionally and efficiently
Taking ownership of customer issues and seeing them through to resolution
Providing customers with updates on deliveries, shipments and orders
Coordinating and supporting delivery schedules
Liaising with internal departments, couriers and other relevant contacts
Managing and responding to shared inboxes
Keeping customer, shipment and proof of delivery records accurate and up to date
Following up outstanding issues and ensuring customers are kept informed
Supporting with invoicing and general administration
Assisting with reception duties and providing support to visitors when required
Maintaining the training diary and supporting with training administration
Monitoring relevant customer service and operational KPIs
Identifying recurring issues and escalating these where appropriate
Supporting the team with process improvements and finding ways to improve the customer experience
Assisting with quality-related administration and maintai...
Customer Service and Operation Administrator employer: HARILEY SOLUTIONS LTD Careers
Join a leading UK manufacturer renowned for its commitment to quality and innovation in sheet metal fabrication. With a focus on employee development and a collaborative work culture, this role as an Assembly Operative offers not only competitive pay but also the chance to grow within a modern manufacturing environment. Enjoy the benefits of working with a skilled team in a safe and organised setting, where your contributions directly impact the success of high-quality products across various industries.
Contact Details:
HARILEY SOLUTIONS LTD Careers Recruitment Team
