At a Glance
- Tasks: Deliver top-notch customer service and maintain retail excellence at HARIBO.
- Company: Join HARIBO, Europe's leading sugar-confectionery brand with a fun culture.
- Benefits: Earn £13.10 per hour, enjoy life insurance, and get a 20% discount.
- Other info: Flexible hours and great career growth opportunities await you!
- Why this job: Be part of a dynamic team and spread happiness through sweets!
- Qualifications: Previous retail experience and a passion for customer service are essential.
The predicted salary is between 13.1 - 13.1 £ per hour.
Hours: 12 hours per week (We are looking for someone with good availability across the week)
Location: HARIBO Store, West Midlands
Contract: Permanent
Salary: £13.10 per hour
Welcome to HARIBO, Europe's largest and most successful sugar-confectionery brand! Our mission is to bring happiness to kids and grown-ups and we're looking for talented people to join our team to help us achieve this. Our Sales Assistants are the heart of our retail stores, providing top quality customer service and delivering retail and operational excellence.
Working hours: This role is contracted to 12 hours per week. We are ideally looking for someone with good availability across both weekdays and the weekend.
Our mix that awaits you:
- Customer service: Deliver the Haribo standards of customer service, greet customers as they enter the store, approach and engage customers; assist in their selection, applying product knowledge and making purchase recommendations, sampling activities in and out of store, process cash and card payments at the till.
- Retail standards: Deliver the Haribo standards of retail excellence, ensure Haribo retail standards are maintained at the beginning and throughout the day, products are correctly replenished, displayed and priced, promotional items and offers are visible to customers and actively sold, undertake daily cleaning duties within the store.
- Operational standards: Deliver the Haribo standards of operational excellence, stock is replenished, counted, rotated and recorded correctly, comply with company standards in Health & Safety, providing a safe environment for colleagues and customers, understand and comply with the requirements of the Environmental Management System (EMS) and the Environmental Permit as part of day-to-day activities, complete food hygiene and handling training, ensure all food hygiene processes are followed and records completed.
The ingredients to bring with you:
- Previous retail experience is essential.
- Online retail experience would also be beneficial.
- Experience handling cash and processing card payments.
- A desire to provide excellent customer service.
- The ability to communicate well at all levels, being helpful and approachable.
- Ability to work individually as well as part of a team.
- Passion for HARIBO: our values, brand and customers!
Being part of our HARIBO family means:
- Competitive salary - £13.10 per hour.
- Life Insurance – 3x or 5x yearly salary.
- Enhanced company pension scheme.
- Supported induction and training period.
- 20% colleague discount across our stores.
Are you looking to work in a fast-paced environment as part of a dynamic team? You never know... this could be the start of a colourful career with us!
Sales Assistant - West Midlands employer: HARIBO
HARIBO is an exceptional employer, offering a vibrant work culture at the Swindon Designer Outlet where teamwork and customer satisfaction are at the forefront. Employees benefit from competitive pay, flexible part-time hours, and opportunities for personal growth within a globally recognised brand, making it a rewarding place to develop your retail career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - West Midlands
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like HARIBO, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like HARIBO!
We think you need these skills to ace Sales Assistant - West Midlands
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at HARIBO, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at HARIBO and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show HARIBO that you’re ready to jump in and contribute right away!
How to prepare for a job interview at HARIBO
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
