At a Glance
- Tasks: Deliver outstanding customer service and support store operations at HARIBO.
- Company: Join the iconic HARIBO family, spreading joy and happiness.
- Benefits: Enjoy 36 days holiday, life assurance, pension, and exclusive discounts.
- Other info: Flexible hours, exciting events, and a supportive community culture.
- Why this job: Be a key player in creating magical moments for customers every day.
- Qualifications: Retail experience, strong communication skills, and a passion for sweets.
The predicted salary is between 13.4 - 13.4 £ per hour.
Contract Hours: 16 hours per week (flexible, however we need full availability on a weekend and some evenings)
Location: HARIBO Retail Store – The Trafford Centre, Manchester
Salary: £13.40 per hour
Contract type: Permanent
We’re looking for a Keyholder who knows how to sweeten the deal when it comes to delivering outstanding customer service and supporting the smooth running of our retail store. If you’re as passionate about retail, customer experience and spreading childlike happiness as we are about our Starmix then this is the role for you! Not only will you get to work for one of the most iconic and joyful brands, but you’ll also enjoy a rewarding role where your leadership, responsibility and retail expertise help create magical moments for every customer who walks through our doors. Plus, you’ll get a front-row seat to exciting activities like opening and closing the store, supporting promotional events, and leading by example on the shop floor.
The sweet stuff:
- 36 days holiday, inclusive of bank holidays
- Market leading life assurance
- 6% pension (matched by HARIBO)
- Discount platform – access to a range of discounts at hundreds of major retailers
- Salary sacrifice – “Home Technology” and “Cycle to Work”
How you’ll contribute to the mix: At HARIBO, every role plays a key part in our recipe for success! As our next Keyholder, you’ll bring your unique skills to the table and help us create the magic that keeps the world sweet. Your day-to-day will involve:
- Delivering exceptional customer service and bringing the HARIBO brand to life in store
- Opening and closing the store, ensuring security and operational standards are met
- Processing cash and card payments accurately at the till
- Maintaining high retail standards through replenishment, pricing and visual presentation
- Supporting stock control, food hygiene and Health & Safety compliance
Do you have the right ingredients? To join our team of confectionery creators, you’ll need:
- Previous retail and managerial experience
- Experience handling cash and card transactions
- A friendly, confident and customer-focused approach
- Strong communication skills and the ability to work independently and as part of a team
- Flexibility to work weekdays, weekends and keyholder shifts
- A passion for HARIBO, our values, brand and customers
- Online retail experience is beneficial but not essential
The extra sweet stuff:
- Seasonal events provided by Haribo to all colleagues and immediate families to promote ‘childlike happiness’
- Volunteering days to support the local community
- 20% discount in our stores
The Secret Ingredient: Our Culture At HARIBO, we’re more than just a sweets company—we’re a family-run, Yorkshire-based business with a passion for creating moments of childlike happiness. We are proud to be a huge employer within our local community. Family is everything to us and you will even notice colleagues from the same family all working together under the same roof so we must be doing something right! We pride ourselves on bringing colleagues across the business together from hosting family-friendly Summer and Christmas Parties to our themed food events, there’s always something exciting happening. Working at HARIBO means you’re joining a family that celebrates, supports, and grows together!
Keyholder in Manchester employer: HARIBO Dunhills
At HARIBO Silverburn, we pride ourselves on being an exceptional employer that values family, community, and employee growth. As a Keyholder, you'll enjoy a flexible work schedule, competitive pay, and generous benefits including 36 days of holiday and a matched pension scheme, all while contributing to a joyful retail experience. Join our vibrant team where your leadership skills will shine, and be part of a culture that celebrates togetherness and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder in Manchester
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including HARIBO Dunhills, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Keyholder in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like HARIBO Dunhills that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at HARIBO Dunhills will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about HARIBO Dunhills and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at HARIBO Dunhills
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at HARIBO Dunhills, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at HARIBO Dunhills!
