At a Glance
- Tasks: Coordinate service delivery, manage customer and supplier interactions, and ensure operational efficiency.
- Company: Join Hargreaves Minerals, a leader in the industry with a focus on growth and collaboration.
- Benefits: Enjoy 25 days annual leave, health perks, and a supportive work environment.
- Other info: Dynamic role with opportunities for career advancement in a thriving company.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: Experience in commercial roles, strong organisational skills, and a proactive mindset required.
The predicted salary is between 34000 - 34000 £ per year.
Location: Esh Winning, Durham
Salary: £34,000 per annum plus benefits
Contract Type: Permanent/ Full Time
Benefits: 25 days annual leave + Bank Holidays, Westfield Health, Employee Assistance programme, Auto Enrolment pension, Hargreaves Rewards
About the Role
We are seeking a proactive and detail driven Service Delivery Coordinator (SDC) - Minerals to support our Hargreaves Minerals operations. This role plays a crucial part in managing both the customer and supply chain experience, ensuring seamless order coordination, accurate administration, and strong commercial support. You’ll help maximise operational efficiency, strengthen supplier and customer relationships, and contribute directly to divisional revenue, profitability, and long term business growth.
What You’ll Be Doing
- Carry out efficient administration tasks across commercial, operational, and financial functions.
- Manage all aspects of customer and supplier interactions, ensuring accuracy, compliance, communication, and commercial awareness.
- Investigate and resolve customer and supplier issues, including escalations from the service delivery team or commercial colleagues.
- Support the business unit by developing and maintaining supplier relationships, including hauliers and outlets.
- Manage documentation, including weighbridge tickets and waste transfer notes.
- Oversee supplier compliance, ensuring due diligence and accuracy across the supply chain network.
- Handle customer complaints and queries relating to both operational and financial matters.
- Provide customers with regular reporting on waste outputs, costs, and recycling performance.
- Act as the primary point of contact for nominated customer enquiries.
- Fulfil orders efficiently and accurately, ensuring timely delivery.
- Field customer and supplier enquiries, resolving issues and escalating when necessary.
- Champion compliance and SHE initiatives, contributing to a safe and responsible working environment.
What We’re Looking For
- Proven track record in a commercial or telesales environment.
- Full driving licence.
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple tasks and prioritise effectively.
- Proficiency in Microsoft Office and administrative systems.
- A proactive, solutions focused mindset.
- Knowledge of aggregates and logistics.
Service Delivery Coordinator in North East employer: Hargreaves Services plc
Hargreaves is an exceptional employer located in Esh Winning, Durham, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits such as 25 days of annual leave, health programmes, and a commitment to operational excellence, we empower our Service Delivery Coordinators to thrive in their roles while fostering strong relationships with customers and suppliers. Join us to be part of a dynamic team dedicated to making a meaningful impact in the minerals sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coordinator in North East
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Hargreaves Services plc and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Hargreaves Services plc!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Hargreaves Services plc keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Delivery Coordinator in North East
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Hargreaves Services plc:This is your chance to really connect with the team at Hargreaves Services plc. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Hargreaves Services plc
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Hargreaves Services plc.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Hargreaves Services plc that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Hargreaves Services plc. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
