At a Glance
- Tasks: Lead QA delivery for multiple Salesforce projects and enhance testing processes.
- Company: Dynamic tech company focused on Salesforce solutions with a collaborative culture.
- Benefits: Competitive salary, bonus potential, generous holiday, and health benefits.
- Other info: Opportunity for professional growth and hands-on involvement in innovative projects.
- Why this job: Join a team making a real impact in Salesforce quality assurance and customer journeys.
- Qualifications: Strong Salesforce QA experience and excellent stakeholder management skills.
The predicted salary is between 62000 - 90000 £ per year.
Salary: £62,000 - 90,000 per year
Requirements:
- Strong experience in Salesforce QA, particularly Service Cloud.
- Hands‐on experience testing Salesforce configurations, customisations, and declarative functionality such as Flows, validation rules, and workflows.
- Experience with Amazon Connect or similar contact centre / CTI integrations within Salesforce.
- Strong understanding of end‐to‐end Salesforce Service Cloud customer journeys, including omni‐channel service environments.
- Proven ability to build and implement QA processes, test strategies, and documentation frameworks in Salesforce environments.
- Experience managing QA across multiple concurrent Salesforce projects and releases.
- Strong experience in Jira dashboard creation and QA reporting across multiple concurrent projects.
- Strong stakeholder management skills, particularly in client‐facing and commercial environments.
- Experience in test automation best practices and tools such as Provar, Testim, or equivalent.
- Excellent organisation, planning, and task management capabilities.
- Ability to balance strategic QA leadership with hands‐on Salesforce testing and delivery support.
Responsibilities:
- Co‐own QA delivery across 3‐5 parallel Salesforce projects ranging from 1 month to 6 months.
- Review and enhance existing Salesforce QA processes, standards, and best practices.
- Establish clear QA delivery frameworks based on project size, complexity, and timelines, including rapid releases, phased or iterative rollouts, long‐term programmes, and continuous improvement initiatives.
- Work closely with client and commercial stakeholders within the Salesforce workstream to align QA with delivery expectations.
- Collaborate with the operations‐focused Senior QA to ensure consistency and shared ownership across all Salesforce QA activities.
- Provide hands‐on Salesforce testing support where required while maintaining oversight responsibilities.
- Drive task management, prioritisation, and accountability within the QA function.
- Coach and guide team members to ensure consistent adoption of Salesforce QA processes and standards.
- Own QA reporting and dashboards across individual projects and consolidated programme views, ensuring visibility of progress, quality, risks, and release readiness.
- Oversee test automation activity, ensuring alignment with QA strategy and integration into reporting and release decision‐making.
Technologies: Cloud, Support, JIRA, Salesforce
Benefits: We offer a comprehensive benefits package including bonus potential, annual pay review, 25 days holiday plus bank holidays, enhanced parental leave, pension contributions up to 11%, private medical insurance, health and wellbeing support, travel schemes, in‐house food and drink options, and two paid volunteering days per year. We do not provide employment sponsorship.
Senior Quality Analyst - Salesforce in West Bromwich employer: Hargreaves Lansdown
As a Senior Quality Analyst at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and well-being. With a comprehensive benefits package, including generous holiday allowances, private medical insurance, and opportunities for professional development, we foster a culture of collaboration and innovation. Located in a vibrant area, our team enjoys a balance of work and leisure, making it an excellent place to build a rewarding career in Salesforce QA.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Quality Analyst - Salesforce in West Bromwich
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Hargreaves Lansdown or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Hargreaves Lansdown.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Hargreaves Lansdown.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Hargreaves Lansdown that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Quality Analyst - Salesforce in West Bromwich
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Hargreaves Lansdown.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Hargreaves Lansdown and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Hargreaves Lansdown
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Hargreaves Lansdown uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
