Senior Quality Analyst - Salesforce

We are looking to hire a Senior QA Engineer to strengthen our Salesforce QA capability. This role sits fully within the Salesforce workstream. You will partner with an existing Senior QA who focuses on the operations side, while this role takes ownership of the client and commercial workstream, ensuring strong QA governance, structure, and stakeholder alignment. This role is suited to someone who brings structure, clarity, and strong QA governance within Salesforce delivery, while remaining hands-on when needed. You will play a key role in shaping QA practices across multiple Salesforce projects of varying size and complexity.

Key Responsibilities

• Co-own QA delivery across 3-5 parallel Salesforce projects (ranging from 1 month to 6 months).
• Review and enhance the existing Salesforce QA processes, standards, and best practices.
• Establish clear QA delivery frameworks based on project size, complexity and timelines including rapid releases, phased/iterative rollouts, long-term programmes, and continuous improvement initiatives.
• Work closely with client and commercial stakeholders within the Salesforce workstream to align QA with delivery expectations.
• Collaborate with the Operations-focused Senior QA to ensure consistency and shared ownership across all Salesforce QA activities.
• Provide hands-on Salesforce testing support where required while maintaining oversight responsibilities.
• Drive task management, prioritisation, and accountability within the QA function.
• Coach and guide team members to ensure consistent adoption of Salesforce QA processes and standards.
• Own QA reporting and dashboards (Jira-based) across individual projects and consolidated programme views, ensuring visibility of progress, quality, risks, and release readiness.
• Oversee test automation activity, ensuring alignment with QA strategy and integration into reporting and release decision-making, using tools such as Testim or similar frameworks.

About you

• Strong experience in Salesforce QA, particularly Service Cloud.
• Hands-on experience testing Salesforce configurations, customisations, and declarative functionality (e.g. Flows, validation rules, workflows).
• Experience with Amazon Connect or similar contact centre / CTI integrations within Salesforce.
• Strong understanding of end-to-end Salesforce Service Cloud customer journeys, including omni-channel service environments.
• Proven ability to build and implement QA processes, test strategies, and documentation frameworks in Salesforce environments.
• Experience managing QA across multiple concurrent Salesforce projects and releases.
• Strong experience in Jira dashboard creation and QA reporting across multiple concurrent projects.
• Strong stakeholder management skills, particularly in client-facing and commercial environments.
• Experience in test automation best practices and tools such as Provar, Testim, or equivalent.
• Excellent organisation, planning, and task management capabilities.
• Ability to balance strategic QA leadership with hands-on Salesforce testing and delivery support.

Interview process

2 stage interview process - Intro call, followed by a 2 hour in person technical and competency based interview.

Working Schedule

This role is based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* and annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and outpatient care
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year

* dependant on role level only available to select during our annual benefits window, in November each year. Please note, we are unable to provide employment sponsorship to candidates.