Senior Product Outcomes Manager

Excited to grow your career?

Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.

We know that sometimes people can be put off applying for a job if they don\’t tick every box. If you\’re excited about working for us and have most of the skills or experience we\’re looking for, please go ahead and apply. We’d love to hear from you!

About the role

As the Senior Product Outcomes Manager at Hargreaves Lansdown (HL), you will be responsible for designing, implementing, and embedding frameworks, processes, and governance requirements to deliver key activities across the client function. This role will also involve developing and managing the Product Outcomes team.

The role will be fundamental to ensuring stakeholders and business forums across client receive the correct reporting, with appropriate escalation to group where appropriate, to enable oversight of regulatory requirements, including Consumer Duty compliance, and to take decisions and action to deliver business and regulatory outcomes.

What you’ll be doing

Client Outcomes Frameworks, Processes and Expertise:

• Owning the implementation, embedding, and oversight of adherence to frameworks, processes, and governance that govern key client impacting activities, including proposition/product governance, ensuring they remain aligned with HL’s regulatory obligations.
• Driving optimisation and efficiency of frameworks, processes, and governance, to ensure that they maintain robustness whilst meeting business execution needs.
• Delivery of training to key colleagues on regulatory requirements, including Consumer Duty, HL’s client impacting processes and frameworks, and the delivery of good client outcomes.
• Collaborating with stakeholders across the three lines of defence to ensure that business activity and initiatives are aligned with HL’s regulatory requirements including Consumer Duty obligations and the delivery of good client outcomes.

Client Management Information & Reporting:

• Responsible for reporting of group-wide proposition and client related MI to relevant Committees and business forums, including the Operational Risk Committee, Product & Client Outcomes Committee and Legal Entity Boards.

3rd Party Product Distribution:

• Creating and providing appropriate Management Information to third party fund groups on the distribution of their funds, products, as required by MiFID II and the Consumer Duty.
• Responsible for requesting and reviewing management information from third party fund groups in relation to the design and target market for their products, as required by MiFID II and Consumer Duty.

About you

• Strong people management experience.
• Excellent verbal and written communication skills, with experience of liaising with teams at all levels, including third parties.
• Excellent stakeholder management skills, with ability to influence, manage disagreements and communicate to find solutions.
• Deep understanding of HL clients and products, and how solutions fit in the marketplace.
• Substantial knowledge of Consumer Duty rules.
• Risk analysis and management.
• Experience in a client-focused organisation.
• Experience working within strategic change projects.
• Able to drive future strategy.
• Ability to create and present compelling business cases.
• Passionate about investing and improving our offering for clients.

Interview process

The interview process for this role will consist of an introductory call, a competency-based interview and a task.

Working schedule

This role is based in our Bristol head office, BS1 5HL. This is a permanent full-time role, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern of working in the office and at home.

Why us?

Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We\’re steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What\’s on offer?

• Discretionary annual bonus and annual pay review
• 25 days holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance
• Health care cash plans – including optical, dental, and out patient care
• Health screening programme
• – confidential support including mental health counselling and remote GP
• Wellhub – unlimited access to fitness provider and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• In-house barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part-time basis – please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.

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