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- Tasks: Lead product governance and enhance client outcomes in a dynamic investment environment.
- Company: Join the UK's top investment platform, Hargreaves Lansdown, based in Bristol.
- Benefits: Up to £50,000 salary, flexible working, generous holiday, and health perks.
- Why this job: Make a real impact on clients' financial futures while growing your career.
- Qualifications: Strong communication, data analysis skills, and knowledge of financial regulations required.
- Other info: Inclusive workplace with opportunities for continuous learning and development.
The predicted salary is between 36000 - 60000 £ per year.
Excited to grow your career?
Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.
We know that sometimes people can be put off applying for a job if they don\’t tick every box. If you\’re excited about working for us and have most of the skills or experience we\’re looking for, please go ahead and apply. We\’d love to hear from you!
About the role
As Product Outcomes Manager you will play a key role in supporting the effective oversight and implementation of Hargreaves Lansdown\’s (HL\’s) Product Outcomes Framework and associated policies. Reporting to the Senior Product Outcomes Manager and working closely with the Head of Client Assurance and Optimisation, this role ensures product governance activities are delivered on time and to a high standard. You will also support the development and use of product outcomes MI to help shape HL\’s proposition and deliver good outcomes for all clients.
What you\’ll be doing
- Overseeing the implementation and ongoing development of the Product Outcomes Framework, ensuring alignment with regulatory expectations and HL\’s standards for product governance.
- Providing specialist input throughout the product lifecycle to drive positive client outcomes, from design and development through to management and withdrawal.
- Managing oversight of third-party financial instruments to ensure alignment with HL\’s investment and proposition criteria, and the needs and objectives of the intended target markets.
- Collaborating with the Product teams and other stakeholders to ensure product governance and client outcomes are actively considered across all stages of product development.
- Ensuring appropriate MI is provided to third-party product manufacturers regarding the distribution of their products and services.
- Using MI and data to identify areas for improving client outcomes and mitigating foreseeable harm.
- Supporting the creation and delivery of action plans to address areas for improvement, ensuring timely execution.
- Providing training and support to embed the Product Outcomes Framework across the business.
- Producing thematic analysis and reporting for key stakeholders and Committees.
- Providing day-to-day support and guidance to Product Outcomes Analysts, helping to develop their skills and ensure consistent delivery, without direct line management responsibility.
About you
- Excellent communication and stakeholder engagement skills
- Passionate about investing and improving client outcomes
- Strong data analysis and interpretation skills
- Strong knowledge of relevant regulations, including PROD rules and MiFID II
- Solid understanding of financial products, markets, and client needs
- Experience in risk analysis, governance, and product oversight
- Experience in a client-focused organisation
Working schedule
This role is based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern with two days in the office per week.
Salary
Up to £50,000 depending on experience, plus competitive benefits.
Why us?
Here at HL, we\’re the UK\’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we\’ve helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We\’re steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What\’s on offer?
- Discretionary annual bonus* and annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure
- Option to purchase an additional 5 days holiday**
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Income Protection and Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans – including optical, dental, and outpatient care
- Health screening programme
- Help@hand – confidential support including mental health counselling and remote GP
- Wellhub – unlimited access to fitness providers and wellness coach sessions
- Variety of travel to work schemes with bike storage and shower facilities
- Inhouse barista and deli serving subsidised coffee and sandwiches
- Two paid volunteering days per year
*dependant on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.
#HLI
Product Outcomes Manager in Bristol employer: Hargreaves Lansdown
Contact Detail:
Hargreaves Lansdown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Outcomes Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at HL on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by understanding HL's Product Outcomes Framework inside out. Show us you’re not just a fit for the role, but that you’re genuinely excited about improving client outcomes!
✨Tip Number 3
Practice your communication skills! As a Product Outcomes Manager, you'll need to engage with various stakeholders. Mock interviews with friends can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the team at HL.
We think you need these skills to ace Product Outcomes Manager in Bristol
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for investing and improving client outcomes.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Product Outcomes Manager role. Use keywords from the job description to show us you understand what we're looking for!
Showcase Your Skills: Don’t just list your qualifications; give us examples of how you've used your communication, data analysis, and stakeholder engagement skills in previous roles. We love seeing how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hargreaves Lansdown
✨Know Your Product Outcomes Framework
Make sure you understand the Product Outcomes Framework inside out. Familiarise yourself with how it aligns with regulatory expectations and HL's standards. This will show your commitment to the role and help you discuss how you can contribute to its ongoing development.
✨Showcase Your Data Skills
Prepare to discuss your experience with data analysis and interpretation. Be ready to provide examples of how you've used MI to improve client outcomes in previous roles. This will demonstrate your ability to drive positive results and align with the company's focus on data-driven decision-making.
✨Engage Stakeholders Effectively
Highlight your communication and stakeholder engagement skills during the interview. Think of specific instances where you've successfully collaborated with teams or influenced stakeholders. This is crucial for a role that requires working closely with various departments to ensure product governance.
✨Be Passionate About Client Outcomes
Express your enthusiasm for investing and improving client outcomes. Share your thoughts on current trends in the financial market and how they impact clients. This passion will resonate well with the interviewers and show that you're aligned with HL's mission.
