At a Glance
- Tasks: Support clients with financial queries via calls and emails, ensuring outstanding service.
- Company: Join a leading financial helpdesk with a focus on career development.
- Benefits: Starting salary of £25,900, in-house training, and hybrid working options.
- Other info: Dynamic team environment with mentorship and support for personal growth.
- Why this job: Kickstart your career in financial services with clear progression opportunities.
- Qualifications: No financial background needed; just bring your communication skills and ambition.
The predicted salary is between 31500 - 38500 £ per year.
We have a new position open for a Helpdesk Consultant to join our leading financial helpdesk, either in our Investment or Pension department. You'll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence. This is not a sales role. You'll receive in-house training and work across the business to help clients with complex operational, investment-based or pensions and retirement-based queries.
This role would suit someone who has experience in service-related roles and is looking to develop their professional career in Financial Services and Wealth Management. You will join our tailored training programme that involves side-by-side coaching, interactive workshops on HL's products & services, the systems we use and much more.
Salary: Starting salary from £25,900 full-time (37.5 hours), permanent contract. Please see below for details about some of the benefits we offer.
What you'll be doing:
- Helping clients make the most of their money and improve financial resilience for them and their families.
- Solving client queries on HL's investments, products and services by phone, email or virtual chats.
- Delivering a tailored, professional, empathetic, and outstanding level of service at every interaction.
- Working collaboratively with other teams within the business and external companies.
- Supporting the team's risk and control activities to ensure good client outcomes and risk management culture.
About you:
We invest in our teams - we don't require you to have a background in financial services. A successful candidate must:
- Possess a growth and learning mindset.
- Be ambitious and resilient.
- Thrive under pressure.
- Be results driven, motivated by performance.
We are looking for someone who is able to demonstrate ability in the following areas:
- Communication skills such as answering calls and responding to clients' emails.
- Enjoys working in a fast-paced work environment, with the ability to work to tight deadlines.
- Have a collaborative approach to work, willing and able to work with other team members to complete tasks.
- Organised approach with the ability to prioritise tasks and workload effectively.
- Able to use MS Office (Outlook, Word, Excel).
Interview process:
In-person assessment centre including interview and tasks.
Working Schedule:
This role is based in our Bristol head office, BS1 5HL. The working hours we offer are Monday to Friday between 8am to 6pm with one in three Saturdays from 9.30am to 12.30pm; you will have a rota within these hours. We support hybrid working once you have successfully completed your training and have passed your probation.
Helpdesk Consultant (Full-Time) in London employer: Hargreaves Lansdown
As a Senior Platform Engineer at our innovative Cloud Platform team, you'll be part of a dynamic work culture that prioritises collaboration and creativity. We offer competitive benefits, including professional development opportunities to enhance your skills and advance your career, all while working in a location that fosters a vibrant tech community. Join us to make a meaningful impact in shaping the future of cloud solutions.
