Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure client communications are clear, compliant, and effective for positive outcomes.
- Company: Join Hargreaves Lansdown, a leader in financial services with a focus on client satisfaction.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team in a tech-enabled environment with great career prospects.
- Why this job: Make a real difference in client communication and help shape industry standards.
- Qualifications: Experience in compliance and communication strategies is a plus.
The predicted salary is between 50000 - 60000 £ per year.
Hargreaves Lansdown (HL) is recruiting a Communication Outcomes Manager to help ensure every client communication is clear, compliant, and designed to deliver good outcomes. You'll play a key role in meeting FCA Consumer Duty expectations by building and running robust processes to monitor and test communications across our regulated products and services, ensuring alignment with PRIN 2A obligations. Working in a tech-enabled environment, you'll also help the function scale by testing and embedding new capabilities—particularly across marketing tools and processes. You'll take ownership for defined elements of our marketing technology, improving efficiency while raising the quality and effectiveness of our client communications. In short, you'll help us deliver the core aims of Consumer Duty by continually improving how we plan, govern, and measure communications—so we can engage clients with confidence and keep raising the bar on outcomes.
What you'll be doing:
- Supporting the department to define and document intended client outcomes for all communications in line with Consumer Duty.
- Implementing effective monitoring mechanisms to assess whether communications deliver good outcomes.
- Reviewing client facing content in a multi-discipline and cross-business environment to ensure alignment with internal policies and regulatory requirements.
Communication Outcomes Manager employer: Hargreaves Lansdown
Contact Detail:
Hargreaves Lansdown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communication Outcomes Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their goals.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being able to articulate your thoughts clearly will set you apart. Remember, as a Communication Outcomes Manager, clarity is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Communication Outcomes Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Communication Outcomes Manager role. Highlight your experience with compliance and client communications, showing us how you can help meet FCA Consumer Duty expectations.
Showcase Your Skills: We want to see your skills in action! Include specific examples of how you've improved communication processes or ensured compliance in previous roles. This will help us understand how you can contribute to our team.
Be Clear and Concise: Just like the role requires clear communication, your application should be straightforward too. Avoid jargon and keep your language simple and direct, making it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Hargreaves Lansdown
✨Know Your Regulations
Familiarise yourself with the FCA Consumer Duty expectations and PRIN 2A obligations. Being able to discuss how these regulations impact client communications will show that you understand the role's compliance requirements.
✨Showcase Your Process Skills
Prepare examples of how you've built or improved processes in previous roles. Highlight any experience you have with monitoring mechanisms or testing communications, as this will demonstrate your ability to ensure clear and compliant messaging.
✨Emphasise Tech Savviness
Since the role involves working in a tech-enabled environment, be ready to discuss your experience with marketing tools and technology. Share specific instances where you've used tech to enhance communication effectiveness or efficiency.
✨Engage with Client Outcomes
Be prepared to talk about how you define and measure client outcomes in your communications. Discussing your approach to ensuring that client-facing content aligns with internal policies and regulatory requirements will show your commitment to delivering good outcomes.