User Researcher in Bristol

We're seeking a Researcher to deliver research using a mix of qualitative and quantitative methods, supporting both tactical and strategic projects across multiple squads while maintaining high standards.

You'll support discovery research and lead validation testing, collaborating closely with stakeholders to design studies that showcase the value of a user‑centred, data‑driven approach to problem‑solving.

Your actionable insights will empower product teams and stakeholders to improve client outcomes and drive organisational success.

You'll also champion collaboration, adhere to best practices and governance, and contribute to the growth and development of the wider research team—helping to build a positive, high‑performing culture.

Responsibilities

• Planning and executing research studies across a range of research methods including usability testing, interviews, workshops, surveys, and A/B testing.
• Conducting quantitative analysis through surveys, A/B testing, and data and analytics tools to uncover trends, measure usability, and validate hypotheses.
• Collaborating with senior researchers on broader programs of work, aligning studies to business objectives.
• Analyzing and synthesizing data into clear, actionable findings.
• Working closely with designers and product managers to iterate based on client feedback.
• Presenting insights and data through concise storytelling, adapted for relevant audiences.
• Designing and delivering mixed‑method research, including usability testing, interviews, surveys, A/B testing, and workshops, to generate well‑rounded insights.
• Developing strong surveys and discussion guides, applying statistical and qualitative analysis to uncover drivers of client behaviour and experience.
• Supporting and improving CX measurement programmes (NPS, CSAT, Net Ease), spotting trends and themes that highlight opportunities and risks.
• Translating findings into clear, actionable recommendations to help iterate based on client feedback.
• Synthesizing data and feedback into compelling insight‑led stories tailored to different stakeholders.
• Collaborating with cross‑functional teams and senior researchers to align studies to broader business objectives.
• Helping build and maintain research artifacts, including personas, playbooks, and insight repositories.
• Upholding high standards of data quality, governance, and research practice, while contributing to team ceremonies and research ops.
• Leveraging AI and LLM tools to improve research efficiency while maintaining methodological rigour.

Qualifications

• Experience in UX / user research or related role(s) with a portfolio of impactful research work across products, or platforms.
• Solid understanding of research design and core methodologies including both quantitative (e. g., survey design, statistical analysis, large‑scale data interpretation) and qualitative (e. g., ethnography, usability testing, contextual inquiry) research.
• Comfortable operating independently on smaller projects.
• Experience working in agile, cross‑functional teams with product and design leaders.
• Strong organisational skills, with attention to detail and research rigour.
• Comfortable using AI/LLM tools to work smarter and faster, without losing rigour.
• Emerging stakeholder engagement and storytelling abilities.
• Good interpersonal and communication skills.
• Familiar with tools such as Figma, Dovetail, User Testing, Optimal Workshop, Maze, Lookback, Qualtrics, Tableau, or similar.
• Knowledge of accessibility, inclusive design, and global research practices.
• Company & Benefits

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol.

For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos.

We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

• Discretionary annual bonus and annual pay review
• 25 days holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income protection and life insurance (4× salary core level of cover)
• Private medical insurance
• Health care cash plans – including optical, dental, and outpatient care
• Health screening programme
• Help@hand – confidential support including mental health counselling and remote GP
• Wellhub – unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• In‑house barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year (dependent on role level; available during annual benefits window in November)
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