Product Engineering: Agile & Product Excellence Lead

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Our purpose is to make it easy for people to save and invest for a better future.

We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.

We know that sometimes people can be put off applying for a job if they don't tick every box.

If you're excited about working for us and have most of the skills or experience we're looking for, we’d love to hear from you!

About the role

Product

Engineering: Agile & Product Excellence Lead continuously improves how Product Engineering works, helping teams deliver customer value faster, more predictably and with higher quality.

The role is responsible for improving the effectiveness of Product Engineering by optimising the flow of value from idea to customer outcome.

Working across Product, Engineering and Delivery leadership, the role identifies systemic bottlenecks, reduces organisational friction, improves delivery predictability, and accelerates time-to-value.

This role combines data-driven performance improvement, operating model evolution and practical coaching to help teams continuously improve how they plan, build and deliver products.

Success is measured through improvements in flow, quality, delivery outcomes, value realisation and organisational effectiveness, rather than adherence to any specific framework or methodology.

We are seeking an experienced Agile & Product Excellence Lead to guide and support our teams at Hargreaves Lansdown in their adoption and continuous improvement of best practices.

This role will be instrumental in fostering a culture of collaboration, transparency and relentless improvement across our Product Engineering delivery teams.

We are looking for a hands‑on leader who moves beyond Agile evangelism to take active ownership of our ways of working.

This role will partner with Heads of Product and Senior Engineering Managers to establish and monitor product‑focused, end‑to‑end tribes; identify choke points and areas of delivery risk; and proactively collaborate to resolve issues.

As a hands‑on role, success will be measured by value realisation rather than Agile adherence, which is particularly important as our organisation evolves its Agile approaches and outcome‑driven initiatives.

• Job Responsibilities
• Own the continuous improvement of software delivery flow and quality across Product Engineering, increasing throughput, predictability, value, time to value, and quality whilst reducing delivery risk and organisational friction and dependencies.
• Assess current maturity levels and develop tailored improvement plans for teams and the wider organisation.
• Providing a clear, measurable framework for demonstrable improvement in team maturity over time (including adoption, throughput, quality and value over time).
• Work directly with Product Managers, engineering teams and leadership to identify and remove flow impediments (i. e. structural, governance or delivery).
• Facilitate workshops, training sessions and retrospectives to embed Agile methodologies and address challenges.
• Where relevant, coach teams and leaders in how to adopt best practices and delivery frameworks.
• Empower Product Engineering teams with key metrics to measure the success of their ways of working and outcomes, to drive decision making and continuous improvement.
• Establish and embed a data‑driven flow management operating rhythm, leveraging delivery, dependency and team health metrics to identify risks, uncover opportunities, monitor tribe maturity, spot emerging trends, and enable proactive interventions that improve flow, delivery outcomes and value realisation.
• Champion Agile, Lean and Product values, principles and practices across multiple teams and departments within Hargreaves Lansdown, driving net consistency in practice and process.
• Coach and mentor individuals and teams on various forms of Agile, product and delivery frameworks and techniques; when to apply the right frameworks, and assist in the avoidance of applying the wrong techniques, guiding teams through the necessary change management.
• Promote a culture of continuous learning, experimentation and feedback.
• Collaborate with other leaders to standardise and evolve Agile practices and tooling across the company.
• Support the implementation and optimisation of scaled Agile frameworks as needed.
• Job Qualifications
• Proven experience (7+ years) as a delivery flow leader in complex organisations.
• Deep understanding of various Agile, Product, and delivery methodologies and their practical application.
• Excellent facilitation, coaching and mentoring skills, with the ability to influence, challenge productively and inspire at all organisational levels.
• Strong communication and interpersonal skills, capable of building rapport and trust with diverse stakeholders.
• Experience in supporting or leading organisational change management and scaling Agile within larger enterprises.
• Demonstrated ability to identify and resolve complex organisational and team-level impediments to unlock flow and time‑to‑value.
• Understanding of DORA and other flow/value metrics.
• Ability and experience to work in environments adopting Agile, Waterfall, Product and other deliveries models which is evolving its maturity.
• Familiarity with financial services or regulated environments is a plus.

Why us?

Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol.

For more than 40 years we’ve helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos.

We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* and annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday**
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and outpatient care
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year * dependant on role level

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce.

We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.

We are a technology centre responsible for software development and strategic digital transformation of the British financial market giant, Hargreaves Lansdown.

Our goal is to provide secure software to help investors perform their financial operations.

We promote innovative technologies that enable delivery of financial services.

Customer needs, best practices, quality and good design lie at the heart of our DNA.

High energy, access to new technologies, opportunities to create innovative solutions, international work environment, as well as a team of open people who like each other and who are curious about each other and the world around them – this is our reality, which offers you limitless development opportunities on a daily basis.

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