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- Tasks: Communicate with clients via email, chat, and letters to deliver personalised service.
- Company: Join Hargreaves Lansdown, the UK's top platform for private investors.
- Benefits: Enjoy flexible working, enhanced parental leave, and a pension scheme with up to 11% employer contribution.
- Why this job: Make a real impact by helping clients save and invest with confidence.
- Qualifications: Experience in customer service or finance, with strong communication and organisational skills.
- Other info: Dynamic workplace in Bristol with opportunities for learning and career growth.
The predicted salary is between 28800 - 43200 £ per year.
Communicating with our Clients in a variety of ways depending on client preference, such as letter, email and chat.
Delivering a uniquely personalised service by listening to their needs, resolving first time, and ensuring the right outcome for the client and HL.
Adhering to and understanding the relevant policies, controls, regulatory rules applicable to your role.
Clear knowledge on when to escalate an issue or concern.
Able to identify and support vulnerable clients.
Supports the team's risk and control activities to ensure good client outcomes and risk management culture.
Working collaboratively with other teams within the business and external companies.
Experience working in financial services, customer services or administrative role.
Proven ability to work to a high accuracy and service.
Experience of dealing with internal or external clients.
Excellent interpersonal, organisation and communication skills.
Proactive and driven, taking ownership.
Highly computer literate and competent in Microsoft Office.
Ability to work under pressure.
A strong desire to learn and have a holistic understanding of a process or issue.
Proven track record in concern for and adherence to regulatory requirement.
Be able to identify and put appropriate measures in place when it comes to vulnerable clients.
Option to purchase an additional 5 days holiday.
Flexible working options available, including hybrid working.
Enhanced parental leave.
Pension scheme up to 11% employer contribution.
Income Protection and Life insurance (4 x salary core level of cover).
Private medical insurance.
Health care cash plans - including optical, dental, and outpatient care.
Health screening programme.
Help@hand - confidential support including mental health counselling and remote GP.
Wellhub - unlimited access to fitness providers and wellness coach sessions.
Variety of travel to work schemes with bike storage and shower facilities.
Inhouse barista and deli serving subsidised coffee and sandwiches.
Two paid volunteering days per year.
Operation Associate employer: Hargreaves Lansdown plc
Contact Detail:
Hargreaves Lansdown plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operation Associate
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hargreaves Lansdown's values and ethos. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since the role involves interacting with clients through various channels, try role-playing scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. Be ready to share these during your interview to demonstrate your proactive nature.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team. This shows your genuine interest and helps you understand if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Operation Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operation Associate role. Highlight your experience in customer service and financial services, and show us how you can deliver that personalised service we value.
Show Off Your Communication Skills: Since you'll be communicating with clients in various ways, it's crucial to demonstrate your excellent interpersonal skills. Use clear and concise language in your application to reflect how you'd communicate with our clients.
Highlight Your Problem-Solving Abilities: We love proactive candidates! Share examples of how you've resolved issues or concerns in previous roles. This will show us that you can take ownership and ensure the right outcomes for our clients.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Hargreaves Lansdown plc
✨Know Your Client Communication Styles
Familiarise yourself with different ways to communicate, like email, chat, and letters. Think about how you can adapt your style to meet client preferences and ensure a personalised service.
✨Understand Regulatory Requirements
Brush up on the relevant policies and regulatory rules that apply to the role. Being able to discuss these confidently will show that you take compliance seriously and understand its importance in delivering good client outcomes.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved issues for clients in the past, especially on the first attempt. Highlight your ability to identify when to escalate concerns, particularly for vulnerable clients, as this is crucial in the role.
✨Demonstrate Team Collaboration
Think of instances where you've worked collaboratively with other teams or external companies. Be ready to share how you contributed to a positive team environment and supported risk management activities.