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- Tasks: Assist clients with financial queries via calls and emails, providing top-notch service.
- Company: Join Hargreaves Lansdown, the UK's leading investment platform, based in vibrant Bristol.
- Benefits: Enjoy flexible working, generous holiday, health perks, and a supportive work culture.
- Why this job: Kickstart your career in finance with tailored training and clear progression opportunities.
- Qualifications: No financial background needed; just bring your ambition, resilience, and communication skills.
- Other info: Hybrid working available post-training; inclusive employer valuing diversity.
The predicted salary is between 21000 - 30000 £ per year.
**Testimonial from our recently promoted Helpdesk Consultant.** Archie who has been recently **promoted to Team Leader.** \”I have benefited from both the in-house training as well as the encouragement and sponsorship of both the company and my managers to undertake external qualifications. There is a clear progression path internally and resources are made easily available to plot your own career journey yourself. One unexpected benefit is the ability to gain mentorship from another member of the company with great experience and tutorship that they are happy to share.\”* Communication skills such as answering calls and responding to clients’ emails* Enjoys working in a fast-paced work environment, with the ability to work to tight deadlines* Have a collaborative approach to work, willing and able to work with other team members to complete tasks* Organised approach with the ability to prioritise tasks and workload effectively* Able to use MS office (Outlook, Word, Excel)\\* dependant on role level\\*\\* only available to select during our annual benefits window, in November each yearHargreaves Lansdown is the UK\’s number one platform for private investors. Our purpose is to empower people to save and invest with confidence, and today, we are trusted with more than £120 billion by over 1.7 million clients.We are based in the heart of Bristol now with over 2,000 colleagues. We believe we have a workplace like no other, with constant learning, dynamic teams and a great ethos. We\’re steered by our core values that promote service, quality, innovation, and opportunity in everything we do.For more information about careers at HL and to see all our vacancies, please visit our . #J-18808-Ljbffr
Helpdesk Consultant (Full-Time) employer: Hargreaves Lansdown plc
Contact Detail:
Hargreaves Lansdown plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Consultant (Full-Time)
✨Tip Number 1
Familiarise yourself with Hargreaves Lansdown's products and services. Understanding their offerings will not only help you answer client queries effectively but also demonstrate your genuine interest in the company during the interview process.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since you'll be the first point of contact for clients, being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Prepare for the in-person assessment centre by reviewing common interview questions and tasks related to helpdesk roles. This will help you feel more confident and ready to showcase your skills.
✨Tip Number 4
Network with current or former employees of Hargreaves Lansdown on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Helpdesk Consultant role.
We think you need these skills to ace Helpdesk Consultant (Full-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service-related roles. Emphasise skills such as communication, organisation, and the ability to work under pressure, as these are key for the Helpdesk Consultant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Hargreaves Lansdown and how your background aligns with their values and mission.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and any experience you have with client interactions. Use examples to demonstrate your ability to solve problems and provide excellent customer service.
Prepare for the Interview: Research common interview questions for helpdesk roles and prepare your answers. Be ready to discuss your previous experiences and how they relate to the responsibilities of the Helpdesk Consultant position.
How to prepare for a job interview at Hargreaves Lansdown plc
✨Show Your Communication Skills
As a Helpdesk Consultant, you'll be the first point of contact for clients. Make sure to demonstrate your communication skills during the interview by speaking clearly and confidently. Practice answering common questions and explaining complex topics in simple terms.
✨Emphasise Your Customer Service Experience
Highlight any previous experience in service-related roles. Share specific examples of how you've successfully resolved client queries or provided exceptional service. This will show that you understand the importance of client satisfaction in this role.
✨Demonstrate a Growth Mindset
The company values candidates who are ambitious and eager to learn. Be prepared to discuss how you've approached challenges in the past and what steps you've taken to develop your skills. This will align with their focus on personal and professional growth.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about how you would handle various client situations, especially those related to financial services. Practising these scenarios can help you feel more confident during the interview.
