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- Tasks: Ensure clear and compliant client communications while improving marketing processes.
- Company: Join Hargreaves Lansdown, a leader in investment and savings solutions.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic team culture with opportunities to innovate and grow.
- Why this job: Make a real impact on client outcomes and enhance your skills in a tech-driven role.
- Qualifications: Experience in communication compliance and a passion for client engagement.
The predicted salary is between 40000 - 50000 £ per year.
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!
About the role
Hargreaves Lansdown (HL) is recruiting a Communication Outcomes Manager to help ensure every client communication is clear, compliant, and designed to deliver good outcomes. You'll play a key role in meeting FCA Consumer Duty expectations by building and running robust processes to monitor and test communications across our regulated products and services, ensuring alignment with PRIN 2A obligations. Working in a tech-enabled environment, you'll also help the function scale by testing and embedding new capabilities-particularly across marketing tools and processes. You'll take ownership for defined elements of our marketing technology, improving efficiency while raising the quality and effectiveness of our client communications. In short, you'll help us deliver the core aims of Consumer Duty by continually improving how we plan, govern, and measure communications-so we can engage clients with confidence and keep raising the bar on outcomes.
What you'll be doing
- Consumer Duty and Financial Promotions Compliance
- Supporting the department to define and document intended client outcomes for all communications in line with Consumer Duty.
- Implementing effective monitoring mechanisms to assess whether communications deliver good outcomes.
- Reviewing client facing content in a multi-discipline and cross-business environment to ensure alignment with internal policies and regulatory requirements.
Communications Monitoring & Testing
- Developing...
Communication Outcomes Manager | Bristol, UK employer: Hargreaves Lansdown plc
Contact Detail:
Hargreaves Lansdown plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communication Outcomes Manager | Bristol, UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and even doing mock interviews with friends. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your skills! Bring along a portfolio or examples of your work to interviews. We want to see how you can contribute to our mission at Hargreaves Lansdown, so let your achievements shine!
✨Tip Number 4
Don’t hesitate to apply through our website! If you’re excited about the role and think you have what it takes, go for it. We love hearing from passionate candidates who are ready to invest in their future with us.
We think you need these skills to ace Communication Outcomes Manager | Bristol, UK
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about the opportunity to work with us at Hargreaves Lansdown and how you can contribute to our mission.
Tailor Your CV: Make sure your CV is tailored to the Communication Outcomes Manager role. Highlight relevant experience and skills that align with the job description. We love seeing how your background fits into what we're looking for!
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and get straight to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture.
How to prepare for a job interview at Hargreaves Lansdown plc
✨Know Your Stuff
Before the interview, make sure you understand Hargreaves Lansdown's mission and values. Familiarise yourself with their approach to client communications and Consumer Duty. This will help you demonstrate your enthusiasm and alignment with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your skills in communication, compliance, and process improvement. Be ready to discuss how you've successfully monitored and tested communications in a regulated environment.
✨Ask Smart Questions
Think of insightful questions to ask during the interview. Inquire about their current challenges in client communications or how they measure success in delivering good outcomes. This shows your genuine interest and critical thinking.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Hargreaves Lansdown is looking for someone who fits into their culture, so being authentic can help you stand out as a candidate.