At a Glance
- Tasks: Support bereaved clients through their estate and pension queries with compassion and care.
- Company: Join Hargreaves Lansdown, the UK's number one investment platform.
- Benefits: Enjoy flexible working, competitive salary, and a range of health benefits.
- Other info: Dynamic team environment with opportunities for personal development.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Strong communication skills and a desire to learn and grow.
The predicted salary is between 30000 - 40000 £ per year.
Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.
About the role
- Estates mission statement is 'Guiding clients through grief with integrity, compassion and care.'
- We are looking for great people to join us in the first helpdesk that sits directly with operations, made up entirely of Senior consultants.
- You will be joining Bereavement Helpdesk at a very exciting time, as one of the top six teams in the business to have made the move to Salesforce.
- As a Bereavement Helpdesk agent, you will provide a unique perspective to influence our ways of working moving forward and how we assist our clients.
- Our team’s purpose is to support clients through the handling of the estate or pension, making their lives easier.
- You will be a point of contact for clients from start to finish, which can be very rewarding.
- Each situation is different, giving you the freedom to investigate complex queries and deliver positive outcomes for our clients.
What you’ll be doing
- The purpose of the role is to continuously improve the service we provide to our clients and provide an opportunity for colleagues to develop their skills and knowledge to become subject matter experts in Bereavement.
- You will be answering calls from bereaved clients relating to an estate or pension, supporting them during a difficult time.
- Respond to emails and postal correspondence from representatives and third parties.
- Assist estates with their workload on things such as statements and Salesforce tasks.
- Opportunity to work with Estates Operations team throughout the year with rotations.
About you
- Ability to engage positively with colleagues at all levels in Operations.
- Sound analytical and problem-solving skills, with the ability to identify the root cause and escalate where appropriate.
- Ability to simplify complex problems and relay to clients.
- Be approachable, able to lead by example and motivate others.
- Be client focused, with excellent communication skills and strong attention to detail.
- Identify and put appropriate measures in place for vulnerable clients.
- Self-drive to want to learn, progress and grow as an individual in a supportive team.
Interview process
- Competency based interview conducted through Microsoft Teams.
Working Schedule
- This role is based in our Bristol head office, BS1 5HL. The working hours are Monday to Friday between 8am to 5pm.
- You will have a rota within these hours.
- We support hybrid working once you have successfully completed your training and passed your probation.
- Full training and support will be given in all areas that we work.
Application requirements
- Must have passed probation; if applying from Ops, must have completed 6 months in current role; if applying from helpdesk, must have completed 12 months in current role.
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part-time basis – please ask the Recruitment & Onboarding team for more information.
Bereavement Helpdesk Consultant in Bristol employer: Hargreaves Lansdown plc
Hargreaves Lansdown is an exceptional employer, offering a supportive and dynamic work environment in the heart of Bristol. With a strong focus on employee growth, we provide comprehensive training, flexible working options, and a range of benefits including enhanced parental leave and private medical insurance. Join our Bereavement Helpdesk team to make a meaningful impact while enjoying a healthy work-life balance and the opportunity to develop your skills in a compassionate setting.
StudySmarter Expert Advice🤫
We think this is how you could land Bereavement Helpdesk Consultant in Bristol
✨Tip Number 1
Get to know the company! Research Hargreaves Lansdown and understand their mission and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Bereavement Helpdesk Consultant, you'll need to engage positively with clients during tough times. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Prepare for competency-based questions. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to handle sensitive situations. We want to see how you can make a difference!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in helping clients through their grief.
We think you need these skills to ace Bereavement Helpdesk Consultant in Bristol
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for helping others and your unique experiences.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Bereavement Helpdesk Consultant. Show us how you can contribute to our mission of guiding clients through grief with integrity and compassion.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even share an example of how you've effectively communicated in a challenging situation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Hargreaves Lansdown plc
✨Understand the Role
Before your interview, take some time to really understand what being a Bereavement Helpdesk Consultant involves. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you articulate why you're a great fit for the role.
✨Show Empathy and Compassion
Given the sensitive nature of the work, it's crucial to demonstrate your ability to engage positively with clients during difficult times. Prepare examples from your past experiences where you've shown empathy and care, as this will resonate well with the interviewers.
✨Prepare for Competency Questions
Since the interview is competency-based, think of specific situations where you've solved problems or simplified complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
