AI Governance Manager in Bristol

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We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

The role:

Are you passionate about harnessing the power of artificial intelligence whilst ensuring it's done the right way? At Hargreaves Lansdown, we are on a journey to shape the future of responsible AI use, and we're looking for an AI Governance Manager to join our dynamic Digital & Data Oversight team. This is a unique opportunity to drive positive impact, guide ethical AI practices, and help safeguard our clients and business as we embrace cutting-edge technologies.

What you'll be doing:

• Design and shape HL's AI governance: Create and roll out frameworks, policies, and standards for responsible AI use that align with HL's values, regulatory requirements and industry best practices.
• Manage our AI risk exposure: Develop AI impact assessment methodologies; create and maintain an AI system inventory and classification framework based on risk levels and use cases.
• Lead on ethical approach to AI: Develop and embed ethical principles for AI development and deployment, addressing fairness, transparency, accountability and human rights considerations.
• Be an advocate on best practice AI usage: Champion responsible AI practices across technical and business teams through education, guidance and consultation. Build awareness and capability through training programmes, workshops, and communication initiatives.
• You'll engage, collaborate and represent: Work with cross-functional teams including data science, engineering, legal, compliance and business teams, providing advice and thought‐leadership on AI ethics, risk and governance. Represent HL in industry forums and working groups.
• Stay ahead of the curve: Monitor evolving and emerging AI regulations and standards, assessing implications for HL, and ensuring our frameworks and practices are compliant and up to date.

About you:

• You're experienced in highly regulated sectors such as financial services, healthcare or government.
• You have in‐depth knowledge of AI and data governance frameworks (GDPR, EU AI Act, NIST AI RMF, ISO standards) and a track record of developing and embedding best practice oversight.
• Strategic, analytical and adaptable, you thrive in a fast‐paced, evolving regulatory landscape and approach challenges with a problem‐solving mindset.
• Ability to navigate complex, ethical dilemmas, coupled with strong technical understanding, to provide principled guidance.
• Exceptional communicator: you can translate complex technical and ethical issues for everyone from board members to engineers.
• You're a natural collaborator. Adept at building strong relationships and influencing, engaging and gaining buy‐in across all levels of the organisation, including from senior stakeholders.
• Experienced in working with software development and infrastructure teams, with a knowledge of Agile methodologies.
• You hold certifications in privacy, risk management, or AI ethics (e.g. CIPP, CIPM, CRISC, CISM) or bring the equivalent in hands‐on experience.
• You're committed to professional development, staying on top of regulatory knowledge and sharing your expertise with colleagues and through industry forums.

Interview process:

The interview process for this role is two stages including a technical competency‐based question and a task.

Working Schedule:

This role is based in Bristol head office, BS1 5HL. This role is permanent, full‐time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* and annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday**
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and outpatient care
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• In‐house barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year*

* dependant on role level

** only available to select during our annual benefits window, in November each year

EEO statement:

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.