At a Glance
- Tasks: Conduct user research to improve client experiences and support product teams.
- Company: Join Hargreaves Lansdown, the UK's top investment platform with a vibrant culture.
- Benefits: Enjoy flexible working, generous holiday, and health benefits.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping user experiences and driving innovation.
- Qualifications: Experience in UX research and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!
About the role
We’re seeking a Researcher to deliver research using a mix of qualitative and quantitative methods, supporting both tactical and strategic projects across multiple squads—all while maintaining high standards. You’ll support discovery research and lead validation testing, collaborating closely with stakeholders to design studies that showcase the value of a user-centred, data-driven approach to problem-solving. Your actionable insights will empower product teams and stakeholders to improve client outcomes and drive organisational success. You’ll also champion collaboration, adhere to best practices and governance, and contribute to the growth and development of the wider research team—helping to build a positive, high-performing culture.
- Deliver high-quality mixed-method research (quantitative and qualitative) to support tactical and strategic initiatives across multiple squads, maintaining strong methodological standards and governance.
- Partner with stakeholders to shape and conduct discovery and evaluative research, including validation testing, championing a user-centred, insight-led approach to problem-solving.
- Support CX measurement activities (NPS, CSAT, Net Ease), helping translate insights into clear, actionable improvements that empower product teams and stakeholders to improve client outcomes.
- Synthesize insights into compelling narratives that inform decisions and drive organisational success, while championing collaboration, best practice, and contributing to a high-performing, positive research culture.
What you’ll be doing
- Planning and executing research studies across a range of research methods including usability testing, interviews, and workshops.
- Conducting quantitative analysis, through surveys, A/B testing, and data and analytics tools to uncover trends, measure usability, and validate hypotheses.
- Collaborating with senior researchers on broader programs of work, aligning studies to business objectives.
- Analysing and synthesising data into clear, actionable findings.
- Working closely with designers and product managers to iterate based on client feedback.
- Presenting insights and data through concise storytelling, adapted for relevant audiences.
- Helping build and maintain research artifacts including personas, playbooks and insight repositories.
- Actively contributing to team ceremonies and research ops initiatives.
Design and deliver mixed-method research, including usability testing, interviews, surveys, A/B testing, and workshops, to generate well-rounded insights. Develop strong surveys and discussion guides, applying statistical and qualitative analysis to uncover drivers of client behaviour and experience. Support and improve CX measurement programmes (NPS, CSAT, Net Ease), spotting trends and themes that highlight opportunities and risks. Translate findings into clear, actionable recommendations, working with designers and product managers to iterate based on client feedback. Synthesize data and feedback into compelling, insight-led stories tailored to different stakeholders. Collaborate with cross-functional teams and senior researchers to align studies to broader business objectives. Help build and maintain research artifacts, including personas, playbooks, and insight repositories. Uphold high standards of data quality, governance, and research practice, while contributing to team ceremonies and research ops. Leverage AI and LLM tools to improve research efficiency, from synthesis and analysis to planning, while maintaining methodological rigour.
About you
- Experience in UX / user research or related role(s) with a portfolio of impactful research work across products, or platforms.
- Solid understanding of research design and core methodologies including both quantitative (e.g., survey design, statistical analysis, large-scale data interpretation) and qualitative (e.g., ethnography, usability testing, contextual inquiry) research.
- Comfortable operating independently on smaller projects.
- Experience working in agile, cross-functional teams with product and design leaders.
- Strong organisational skills, with attention to detail and research rigor.
- Comfortable using AI/LLM tools to work smarter and faster, without losing rigour.
- Emerging stakeholder engagement and storytelling abilities.
- Good interpersonal and communication skills.
- Familiar with tools such as Figma, Dovetail, UserTesting, Optimal Workshop, Maze, Lookback, Qualtrics, Tableau, or similar.
- Knowledge of accessibility, inclusive design, and global research practices.
Interview process
The interview process for this role will include up to two stages with a task.
Working schedule
This role is based in our Bristol head office (BS1 5HL) and we offer a hybrid working pattern, with a minimum of three days in the office per week.
Why us?
Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Discretionary annual bonus* and annual pay review.
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure.
- Option to purchase an additional 5 days holiday**.
- Flexible working options available, including hybrid working.
- Enhanced parental leave.
- Pension scheme up to 11% employer contribution.
- Income Protection and Life insurance (4 x salary core level of cover).
- Private medical insurance*.
- Health care cash plans - including optical, dental, and outpatient care.
- Health screening programme.
- Help@hand - confidential support including mental health counselling and remote GP.
- Wellhub - unlimited access to fitness providers and wellness coach sessions.
- Variety of travel to work schemes with bike storage and shower facilities.
- Inhouse barista and deli serving subsidised coffee and sandwiches.
- Two paid volunteering days per year.
* dependant on role level ** only available to select during our annual benefits window, in November each year.
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
User Researcher in Bristol employer: Hargreaves Lansdown Asset Management
Hargreaves Lansdown is an exceptional employer, offering a vibrant work culture in the heart of Bristol, where innovation and collaboration thrive. With a strong commitment to employee growth, we provide extensive benefits including flexible working options, generous holiday allowances, and comprehensive health support, ensuring our team members can invest in their well-being and career development. Join us to be part of a leading investment platform that values diversity and fosters a positive, high-performing environment focused on making a meaningful impact.
Contact Details:
Hargreaves Lansdown Asset Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher in Bristol
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Hargreaves Lansdown Asset Management for a User Researcher, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
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We think you need these skills to ace User Researcher in Bristol
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like User Researcher at Hargreaves Lansdown Asset Management, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Hargreaves Lansdown Asset Management does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Hargreaves Lansdown Asset Management. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Hargreaves Lansdown Asset Management.
How to prepare for a job interview at Hargreaves Lansdown Asset Management
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Hargreaves Lansdown Asset Management, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Hargreaves Lansdown Asset Management might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Hargreaves Lansdown Asset Management!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Hargreaves Lansdown Asset Management is looking for.
