At a Glance
- Tasks: Support clients with their financial queries via calls and emails.
- Company: Join Hargreaves Lansdown, the UK's top investment platform in Bristol.
- Benefits: Enjoy competitive salary, flexible working, and generous holiday allowance.
- Other info: Dynamic work environment with mentorship and clear progression paths.
- Why this job: Kickstart your career in finance with comprehensive training and growth opportunities.
- Qualifications: Customer service experience and a passion for learning are key.
The predicted salary is between 26400 - 26400 € per year.
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!
About the role
We are currently seeking a Helpdesk Consultant to join our esteemed financial Helpdesk in a leading Wealth Management company nestled in the heart of Bristol. As the primary point of contact for our 1.9 million clients, you will provide support through inbound calls and written correspondence. This is not a sales position. Comprehensive in-house training will be provided to enable you to assist clients with intricate operational, investment-related, pensions, and retirement-based inquiries.
This opportunity is ideal for individuals with experience in service-oriented roles who aspire to advance their professional careers in Financial Services and Wealth Management. This position represents the initial step towards developing your career here with us. You will be part of our specialised training programme which includes one-on-one coaching, interactive workshops on our products and services. You will have familiarisation with our systems, and a variety of further educational opportunities.
Salary
Starting salary from £26,400 full-time (37.5 hours), permanent contract, please see below for details about some of the benefits we offer.
What you’ll be doing
- Helping clients make the most of their money and improve financial resilience for them and their families
- Solving client queries on HL’s investments, products and services by phone, email or virtual chats
- Delivering a tailored, professional, empathetic, and outstanding level of service at every interaction
- Working collaboratively with other teams within the business and external companies
- Supporting the team's risk and control activities to ensure good client outcomes and risk management culture
About you
We invest in our teams – we don’t require you to have a background in financial services. A successful candidate must:
- Be comfortable with customer call handling and providing 1st line customer support
- Possess a growth and learning mindset
- Be ambitious and resilient
- Thrive under pressure
- Be results driven, motivated by performance
We are looking for someone who is able to demonstrate ability in the following areas:
- Communication skills such as answering calls and responding to clients’ emails
- Enjoys working in a fast-paced work environment, with the ability to work to tight deadlines
- Have a collaborative approach to work, willing and able to work with other team members to complete tasks
- Organised approach with the ability to prioritise tasks and workload effectively
- Able to use MS Office (Outlook, Word, Excel)
Interview process
In-person assessment centre including interview and tasks. As an inclusive employer that values diversity in its workforce, we encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. We’ll make reasonable adjustments from interview through to employment.
Working Schedule
This role is based in our bright harbourside Bristol head office, BS1 5HL. The working hours we offer are Monday to Friday between 8am to 6pm with one in three Saturdays from 9.30am to 12.30pm; you will have a rota within these hours. We support hybrid working once you have successfully completed your training and have passed your probation.
Why us?
Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Discretionary annual bonus* and annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure
- Option to purchase an additional 5 days holiday**
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Income Protection and Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and outpatient care
- Health screening programme
- Help@hand - confidential support including mental health counselling and remote GP
- Wellhub - unlimited access to fitness providers and wellness coach sessions
- Variety of travel to work schemes with bike storage and shower facilities
- In-house barista and deli serving subsidised coffee and sandwiches
- Two paid volunteering days per year
* dependant on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part-time basis – please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
Helpdesk Consultant (Full-Time) in Bristol employer: Hargreaves Lansdown Asset Management
Hargreaves Lansdown is an exceptional employer, offering a vibrant work culture in the heart of Bristol that prioritises employee growth and development. With comprehensive training programmes, mentorship opportunities, and a commitment to work-life balance through flexible working options, we empower our team members to thrive in their careers while making a meaningful impact on clients' financial futures. Join us and be part of a dynamic team dedicated to innovation and excellence in Wealth Management.
Contact Detail:
Hargreaves Lansdown Asset Management Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Consultant (Full-Time) in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hargreaves Lansdown. Understand their values, mission, and the services they offer. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think about your past experiences and how they relate to the Helpdesk Consultant role. We want to hear how you’ve handled tricky situations before!
✨Tip Number 3
Show off your soft skills! Communication is key in this role, so during your interview, demonstrate your ability to listen actively and respond empathetically. Share examples of how you've provided excellent service in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Helpdesk Consultant (Full-Time) in Bristol
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our company.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention specific examples that demonstrate your customer service abilities and your growth mindset.
Keep It Clear and Concise:We appreciate a well-structured application. Keep your language clear and to the point, making it easy for us to see why you’d be a great fit for the Helpdesk Consultant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Hargreaves Lansdown Asset Management
✨Know the Company Inside Out
Before your interview, take some time to research Hargreaves Lansdown. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Communication Skills
As a Helpdesk Consultant, you'll be the first point of contact for clients. Practise clear and concise communication, both verbally and in writing. Consider role-playing common client scenarios with a friend to build your confidence.
✨Showcase Your Customer Service Experience
Highlight any previous roles where you've provided customer support. Be ready to share specific examples of how you handled challenging situations or went above and beyond for a client. This will demonstrate your suitability for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, training opportunities, and career progression. This shows that you're not just interested in the job, but also in how you can grow within the company.
