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For Companies At a Glance
- Tasks: Support clients through estate and pension handling, providing a rewarding experience.
- Company: Join Hargreaves Lansdown, a leader in saving and investing for a better future.
- Benefits: Enjoy a collaborative team environment with opportunities for personal growth and development.
- Why this job: Make a real difference in clients' lives during challenging times while enhancing your skills.
- Qualifications: No specific qualifications required; just a passion for helping others and problem-solving.
- Other info: Be part of a small, supportive team focused on continuous improvement and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Our mission is making it easy to save and invest for a better future. We are looking for great people to join us in the first helpdesk that sits directly with operations, so please come, and invest in YOUR future at Hargreaves Lansdown. You will be joining our team at a very exciting time, as one of the top six priorities in the business we are looking to move to salesforce. As a Bereavement advisor you will be able to provide a unique perspective to influence our ways of working moving forward and how we assist our clients. Our teams’ purpose is to support clients through the handling of the estate, or the pension, and make their lives that little bit easier. In some cases, you will be a point of contact for them from start to finish which can be very rewarding to know you’ve genuinely made a difference. Each situation is different and being on this team gives you the freedom to investigate complex queries and deliver a positive outcome for our client’s. Comments from our existing team members include: ‘It has really helped my learning and development being able to join a small team who are all great to work with’ ‘The Bereavement Advisor role can be challenging but is very worthwhile and always feels rewarding when you have helped someone at a difficult time’ What you’ll be doing The purpose of the role is to continuously improve the service we provide to our clients and provide an opportunity for colleagues to develop…
Bereavement Advisor employer: Hargreaves Lansdown Asset Management
Contact Detail:
Hargreaves Lansdown Asset Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bereavement Advisor
✨Tip Number 1
Familiarize yourself with the bereavement process and the specific challenges clients face. Understanding the emotional and practical aspects of dealing with loss will help you connect with clients on a deeper level.
✨Tip Number 2
Highlight any previous experience in customer service or support roles, especially those involving sensitive topics. This will demonstrate your ability to handle complex queries with empathy and professionalism.
✨Tip Number 3
Show your enthusiasm for continuous improvement by sharing ideas on how to enhance client support services. Being proactive about improving processes can set you apart as a candidate who is invested in the team's success.
✨Tip Number 4
Prepare to discuss how you would approach difficult conversations with clients. Being able to articulate your strategies for providing support during challenging times will showcase your readiness for the role.
We think you need these skills to ace Bereavement Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Bereavement Advisor position. Understand the key responsibilities and how your skills align with the requirements.
Tailor Your CV: Customize your CV to highlight relevant experience in client support, handling sensitive situations, and any previous roles that demonstrate your ability to provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping clients during difficult times. Share specific examples of how you've made a positive impact in previous roles.
Showcase Your Soft Skills: Emphasize your communication, empathy, and problem-solving skills in your application. These are crucial for a role that involves supporting clients through challenging circumstances.
How to prepare for a job interview at Hargreaves Lansdown Asset Management
✨Understand the Role
Make sure you have a clear understanding of what a Bereavement Advisor does. Familiarize yourself with the responsibilities and challenges mentioned in the job description, such as handling complex queries and providing support to clients during difficult times.
✨Show Empathy and Compassion
Since this role involves dealing with clients who are going through a tough time, it's crucial to demonstrate your ability to empathize. Prepare examples from your past experiences where you've shown compassion and how it positively impacted the situation.
✨Highlight Problem-Solving Skills
The job requires investigating complex queries. Be ready to discuss specific instances where you've successfully resolved challenging issues. This will showcase your analytical skills and your ability to deliver positive outcomes for clients.
✨Express Your Desire for Continuous Improvement
The role emphasizes improving client services. Share your thoughts on how you can contribute to this goal and any ideas you might have for enhancing processes. This shows that you're proactive and committed to making a difference.
