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For Companies At a Glance
- Tasks: Engage with clients via email, chat, and letters to provide personalized service.
- Company: Join Hargreaves Lansdown, a leader in financial services focused on client satisfaction.
- Benefits: Enjoy a structured career progression pathway and develop your skills in a supportive environment.
- Why this job: This role offers a chance to grow professionally while making a real impact on clients' lives.
- Qualifications: Experience in financial services or client-facing roles is essential; strong communication skills are a must.
- Other info: Work Monday to Friday with flexible shifts between 8am - 6pm.
The predicted salary is between 28800 - 43200 £ per year.
Our Service team is the centre of the business, we are often the main point of communication with our clients and put them at the heart of every interaction. Utilising internal systems, service colleagues pride themselves on adhering to regulatory compliance and keeping the upmost accuracy. Through our successful Service Progression Pathway, you will acquire the knowledge to continue to grow professionally within Financial Services. If you are driven to succeed and are looking to further develop your career, we need your help to make us even better! What you’ll be doing Communicating with our Clients in a variety of ways depending on client preference, such as letter, email and chat. Delivering a uniquely personalised service by listening to their needs, resolving first time, and ensuring the right outcome for the client and HL. Adhering to and understanding the relevant policies, controls, regulatory rules applicable to your role. Clear knowledge on when to escalate an issue or concern. Able to identify and support vulnerable clients. Supports the team’s risk and control activities to ensure good client outcomes and risk management culture. Working collaboratively with other teams within the business and external companies. About you Essential Experience working within financial services or another Client facing business. Proven ability to work to a high accuracy and service. Experience of dealing with internal or external clients. Excellent interpersonal, organisation and communication skills. Proactive and driven, taking ownership. Highly computer literate and competent in Microsoft Office. Ability to work under pressure. A strong desire to learn and have a holistic understanding of a process or issue. Proven track record in concern for and adherence to regulatory requirements. Desirable Experience working within Transfers/Estates Interview process Competency based interview conducted through Microsoft Teams Working Schedule Monday to Friday, shifts between 8am – 6pm. 37.5 hours a week #Omni JBRP1_UKTJ
Hargreaves Lansdown Asset Management Limited | Operations Associate employer: Hargreaves Lansdown Asset Management Limited
Contact Detail:
Hargreaves Lansdown Asset Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hargreaves Lansdown Asset Management Limited | Operations Associate
✨Tip Number 1
Familiarize yourself with the financial services industry, especially focusing on client interactions and regulatory compliance. Understanding these aspects will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills in various formats, such as email and chat. Since you'll be interacting with clients through different channels, being comfortable in each will set you apart.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences. Highlight situations where you successfully managed client concerns or escalated issues appropriately.
✨Tip Number 4
Research Hargreaves Lansdown's values and service approach. Being able to align your personal values with theirs during the interview can demonstrate your commitment to their client-centric philosophy.
We think you need these skills to ace Hargreaves Lansdown Asset Management Limited | Operations Associate
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with the role of Operations Associate.
Highlight Relevant Experience: Emphasize your experience in financial services or client-facing roles. Provide specific examples of how you've successfully communicated with clients and resolved issues, showcasing your interpersonal skills.
Demonstrate Compliance Knowledge: Showcase your understanding of regulatory compliance and policies relevant to the financial services industry. Mention any previous experiences where you adhered to these regulations and how it benefited your clients.
Prepare for the Interview: Since the interview will be competency-based, prepare examples that demonstrate your problem-solving abilities, teamwork, and how you've handled pressure in past roles. Practice articulating these experiences clearly.
How to prepare for a job interview at Hargreaves Lansdown Asset Management Limited
✨Show Your Client-Centric Approach
Since the role emphasizes communication with clients, be prepared to share examples of how you've successfully interacted with clients in the past. Highlight your ability to listen to their needs and resolve issues effectively.
✨Demonstrate Regulatory Knowledge
Familiarize yourself with relevant policies and regulatory requirements in financial services. Be ready to discuss how you ensure compliance in your previous roles and why it's important for client outcomes.
✨Highlight Your Team Collaboration Skills
The job requires working collaboratively with other teams. Prepare to discuss instances where you've worked effectively in a team setting, emphasizing your communication and organizational skills.
✨Prepare for Competency Questions
Since the interview is competency-based, practice answering questions that assess your problem-solving abilities, attention to detail, and how you handle pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
