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- Tasks: Manage workplace pension and benefits schemes while supporting employers and clients.
- Company: Join Hargreaves Lansdown, the UK's top investment platform with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible working, generous holiday, and health perks.
- Why this job: Make a real impact in a dynamic team while growing your career in finance.
- Qualifications: Strong communication skills, organisation, and a passion for client service.
- Other info: Hybrid working options and opportunities for personal development await you!
The predicted salary is between 18000 - 30000 £ per year.
Excited to grow your career? Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.
About the role
Hargreaves Lansdown (HL) have a new position open for a Pension and Benefits Administrator to join our wider Workplace Operation Team who are responsible for supporting employers with their Pension and Benefits Schemes. As a Pension and Benefits Administrator, you will be one of the main points of contact for the workplace pension, investment and flexible benefit schemes that Hargreaves Lansdown provides to employers. You will be responsible for maintaining the day-to-day relationship between Hargreaves Lansdown and the employer.
What you'll be doing
- Setting up and maintaining schemes and member records on HL systems.
- Learning Anti Money Laundering (AML) procedures and conduct AML on HL Workplace Schemes.
- Investigating and resolving employer and member queries including website, product and legislative matters.
- Running the day to day and monthly management of the flexible benefits and workplace schemes, including ensuring the team understand the various bespoke elements of the scheme.
- Collating information and producing reports for employers, HL consultants and external benefit providers.
- Ensuring Group SIPP contributions are applied to accounts.
- Considering and identifying ways in which processes and the overall user experience can be improved.
- Working alongside our Workplace Consultants to help manage projects and launch new schemes.
About you
To be successful you should be able to demonstrate that you are passionate about delivering excellent client service, organised to meet tight deadlines, have the ability to multi-task and be an inquisitive person. Ideally, we are looking someone who is able to demonstrate the following areas:
- Organised approach with the ability to prioritise tasks and workload effectively.
- Communication skills (written, verbal and interpersonal) and customer service skills.
- The ability to build partnerships and establish rapport and credibility at all levels.
- Have a collaborative approach to work, willing and able to work with other team members to complete tasks.
- Able to use MS office (Outlook, Word, Excel).
- Experience working in a fast-paced work environment, with the ability to work to tight deadlines.
- Previous experience within AML, Pension, Benefits, and helpdesk are beneficial.
Interview process
The interview process for this role is a one-stage Teams interview, covering competency-based questions.
Working Schedule
This role is based in our Bristol head office, BS1 5HL. This is a permanent full-time role, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern of working in the office and at home. Ideally, we would like you to come into the office three times a week.
Salary
The salary for this role is circa £25,000.
Why us?
Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Discretionary annual bonus* & annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure time
- Option to purchase an additional 5 days holiday per year at annual enrolment
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Sharesave scheme - have a real stake in HL's future
- Income Protection & Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and out patientcare
- Help@hand and an Employee Assistance Programme
- Gympass - gym memberships and wellbeing apps available
- Variety of travel to work schemes with free bike storage and shower facilities
- An inhouse barista serving subsidised coffee and snacks
- Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
- LifeWorks Discounts on services, restaurants and retailers
* dependant on role level
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
Pension and Benefits Administrator in Bristol employer: Hargreaves Lansdown Asset Management Limited
Contact Detail:
Hargreaves Lansdown Asset Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension and Benefits Administrator in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hargreaves Lansdown. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences that showcase your skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses and keep them clear and concise.
✨Tip Number 3
Show off your soft skills! As a Pension and Benefits Administrator, communication and customer service are key. Be ready to demonstrate how you've built relationships and resolved issues in previous roles. This will highlight your ability to connect with clients and colleagues alike.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your enthusiasm for the role and gives you a chance to learn more about the team and the company culture. Plus, it helps you figure out if HL is the right fit for you!
We think you need these skills to ace Pension and Benefits Administrator in Bristol
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that are most relevant to the Pension and Benefits Administrator role. Use keywords from the job description to show us you understand what we're after!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Hargreaves Lansdown Asset Management Limited
✨Know Your Stuff
Before the interview, make sure you understand the basics of pension and benefits administration. Brush up on relevant legislation and Hargreaves Lansdown's specific offerings. This will show your enthusiasm and help you answer questions confidently.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with employers and team members, be prepared to demonstrate your communication skills. Use clear examples from your past experiences where you successfully resolved queries or built relationships.
✨Be Organised and Prioritise
The job requires an organised approach to managing multiple tasks. During the interview, share how you prioritise your workload and meet tight deadlines. You could even mention specific tools or methods you use to stay organised.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
