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- Tasks: Engage with clients through various channels, providing top-notch service and support.
- Company: Join Hargreaves Lansdown, the UK's leading investment platform.
- Benefits: Enjoy competitive salary, flexible working, and generous holiday allowance.
- Why this job: Kickstart your career in a supportive environment with endless learning opportunities.
- Qualifications: Great communication skills and a passion for customer experience are key.
- Other info: Be part of a vibrant community in Bristol with excellent career growth potential.
The predicted salary is between 20600 - 24600 £ per year.
Join our community. Our purpose is to empower people to save and invest with confidence. We are looking for great people like you to join us, so please come and invest in YOUR future at Hargreaves Lansdown.
About the role: We have a new role open in our omni channel community and you could be who we are looking for. As part of our omni channel team, you will have the chance to develop insight into our business and will gain a strong grounding of expertise in your role. You will be given full training from the first day you join Hargreaves Lansdown to help you understand our products and services, our clients and our vision. This will involve interactive workshops, training on our systems and much more to ensure you feel supported throughout your journey. In Omni, we want you to build your knowledge, achieve your full potential and find your dream career. If you are empathic, resilient, a quick learner and would love to work in customer experience then we would love for you to join our omni channel community. While a background in customer experience or administration would be an advantage, if you’re a fast learner with the right skills and attitude, we will happily welcome you. We embrace flexibility for all not the few so please let us know in your application the working hours you are looking for.
Salary: £24,610.00
Please see below for details about the benefits we offer.
What you’ll be doing: Your responsibilities for this role but not restricted to are:
- Communicating with clients either by phone, letter, email and chat, offering a professional, empathetic, and quality service at every interaction with our clients across HL's products and services.
- Listening to what our customers need and delivering a personalised service the right outcome for the client and HL.
- Helping to identify and support vulnerable clients.
- Working collaboratively with other teams within the business and external companies.
- Identifying when to escrow issue or concerns.
- Supporting the team’s risk and control activities to ensure good client outcomes and risk management culture.
About you: Our omni channel community is the heart of the business where we interact with our clients every day, on the phone, email or through our marketing, so you should be a great communicator, be comfortable using a computer and be able to prioritise your tasks and workload. This role is busy and challenging, so enjoying what you do and being able to work to a pace and deadline is key. You must be a collaborative person that enjoys working with others as in omni we believe working together is vital to achieving more. If this sounds like you, come and join our wonderful community in Bristol!
Interview process: A competency-based interview conducted on-line via Microsoft teams or an Omni Channel assessment centre.
Working Schedule: The roles are in our Bristol head office, BS1 5HL. The working hours we offer are Monday to Friday between 8am to 6pm. We support hybrid working once you have successfully completed your training, are confident on the phone and have passed your 3-month probation.
Why us? Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We’re steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What’s on offer:
- Annual pay review.
- 25 days holiday plus bank holidays and 1 day additional Christmas closure time.
- Option to purchase an additional 5 days holiday per year at annual enrolment.
- Flexible working options available, including hybrid working.
- Enhanced parental leave.
- Pension scheme up to 11% employer contribution.
- Sharesave scheme - have a real stake in HL's future.
- Income Protection & Life insurance (4 x salary core level of cover).
- Private medical insurance.
- Health care cash plans - including optical, dental, and outpatient care.
- Help@hand and an Employee Assistance Programme.
- Gympass - gym memberships and wellbeing apps available.
- Variety of travel to work schemes with free bike storage and shower facilities.
- An inhouse barista serving subsidised coffee and snacks.
- Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year).
- LifeWorks Discounts on services, restaurants and retailers.
- Mentoring Scheme.
- Referral Scheme.
We know that sometimes people can be put off applying for a job if they don’t tick every box. If you’re excited about working for us and have most of the skills or experience we’re looking for, please go ahead and apply. We’d love to hear from you! Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
Operations Administrator in Bristol employer: Hargreaves Lansdown Asset Management Limited
Contact Detail:
Hargreaves Lansdown Asset Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hargreaves Lansdown. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their omni channel community.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with clients, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your teamwork spirit! Hargreaves Lansdown values collaboration, so be ready to share examples of how you've worked well in teams before. Highlighting your ability to work together with others can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the role or the company culture. This shows that you’re engaged and eager to learn more about how you can contribute to their mission.
We think you need these skills to ace Operations Administrator in Bristol
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our community.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Operations Administrator role. Mention specific examples that demonstrate your customer service abilities and teamwork.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using straightforward language and keeping your points concise. This will help us quickly see why you’d be a great fit for our omni channel team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hargreaves Lansdown Asset Management Limited
✨Know the Company Inside Out
Before your interview, take some time to research Hargreaves Lansdown. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As an Operations Administrator, strong communication is key. Prepare examples of how you've successfully communicated with clients or colleagues in the past. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Empathy and Resilience
Given the role's focus on customer experience, be ready to discuss situations where you've shown empathy or resilience. Think of specific examples that highlight your ability to handle challenging situations while maintaining a positive attitude.
✨Prepare for Competency-Based Questions
Since the interview will be competency-based, review common questions related to teamwork, problem-solving, and client interactions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
