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- Tasks: Lead a team of customer service advisors to hit targets and deliver exceptional service.
- Company: A top investment platform based in Bristol with a focus on client experience.
- Benefits: Competitive salary, performance bonuses, flexible working, and training opportunities.
- Why this job: Join a dynamic team and make a real difference in client satisfaction.
- Qualifications: Experience in customer service leadership and strong analytical skills.
- Other info: Flexible hours and a supportive environment for career growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading investment platform in Bristol is looking for a Team Leader for their contact centre. This full-time or part-time role involves leading a team of customer service advisors to achieve service delivery and call targets.
Ideal candidates will have experience in customer service leadership and strong analytical skills.
The position offers competitive salary, performance bonuses, and a variety of benefits including flexible working options and training opportunities.
Lead, Contact Centre & Client Experience in Bristol employer: Hargreaves Lansdown Asset Management Limited
Contact Detail:
Hargreaves Lansdown Asset Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead, Contact Centre & Client Experience in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in contact centres. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its values. We want you to show how your experience aligns with their mission, especially in customer service leadership. Tailor your answers to highlight your analytical skills!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on common questions for team leaders and think of examples that showcase your leadership style and achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Lead, Contact Centre & Client Experience in Bristol
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in customer service leadership. We want to see how you've successfully led teams in the past and achieved targets, so don’t hold back on those examples!
Be Analytical: Since strong analytical skills are key for this role, include any relevant experiences where you've used data to drive decisions or improve service delivery. We love seeing how you can turn numbers into actionable insights!
Tailor Your Application: Make your application stand out by tailoring it specifically to the job description. Use keywords from the listing and relate your experiences directly to the responsibilities of the Team Leader role. We appreciate when candidates take the time to connect the dots!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hargreaves Lansdown Asset Management Limited
✨Know the Company Inside Out
Before your interview, make sure you research the investment platform thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a potential Team Leader, be prepared to discuss your previous experience in customer service leadership. Think of specific examples where you successfully led a team, resolved conflicts, or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Analytical Thinking
Since strong analytical skills are crucial for this role, be ready to discuss how you've used data to drive decisions in past positions. Prepare to share examples of how you analysed performance metrics to improve team outcomes or customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the contact centre. This shows that you’re not just interested in the job, but also in contributing to the company's success.
