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- Tasks: Lead a team of customer service advisors to deliver exceptional client support.
- Company: A leading investment platform in Bristol with a focus on client satisfaction.
- Benefits: Hybrid working options, professional development, and a discretionary annual bonus.
- Why this job: Make a real difference for 1.8 million clients while developing your leadership skills.
- Qualifications: Experience in customer service leadership and strong analytical skills.
- Other info: Join a dynamic team with great opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading investment platform in Bristol is seeking a Helpdesk Team Leader responsible for leading a team of customer service advisors. You will drive exceptional client service to support 1.8 million clients, ensuring efficiency and adherence to service delivery targets.
Ideal candidates will possess team leader experience in customer service settings, complemented by strong analytical and problem-solving skills. This role provides opportunities for professional development and includes a range of employee perks like hybrid working options and a discretionary annual bonus.
Helpdesk Team Leader - Omni-Channel Support in Bristol employer: Hargreaves Lansdown Asset Management Limited
Contact Detail:
Hargreaves Lansdown Asset Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Team Leader - Omni-Channel Support in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your team leader experience aligns with driving exceptional client service. We want to show them we’re the perfect fit!
✨Tip Number 3
Showcase your analytical skills during the interview. Be ready to discuss specific examples where you solved problems effectively. This will highlight our ability to meet those service delivery targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re genuinely interested in being part of their team.
We think you need these skills to ace Helpdesk Team Leader - Omni-Channel Support in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team leadership. We want to see how you've driven exceptional client service in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Team Leader role. Share specific examples of how you've led teams and improved service delivery in the past.
Show Off Your Analytical Skills: Since this role requires strong analytical and problem-solving skills, make sure to include any relevant experiences or projects that demonstrate these abilities. We love seeing how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Hargreaves Lansdown Asset Management Limited
✨Know the Company Inside Out
Before your interview, make sure you research the investment platform thoroughly. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Helpdesk Team Leader, you'll need to demonstrate your team leadership experience. Prepare specific examples of how you've successfully led a team in a customer service setting, focusing on how you motivated your team and improved service delivery.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that assess your analytical and problem-solving skills. Think of past challenges you've encountered in customer service and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team's current challenges or how success is measured in this role. This shows that you're proactive and genuinely interested in contributing to the company's success.
