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- Tasks: Lead a team of customer service advisors and ensure top-notch support for clients.
- Company: A leading investment platform based in Bristol with a strong focus on customer satisfaction.
- Benefits: Competitive salary, annual bonus, and a range of employee perks.
- Why this job: Elevate your leadership skills while making a difference for over 1.8 million clients.
- Qualifications: Experience in team leadership within customer service is essential.
- Other info: Hybrid role offering flexibility and opportunities for professional growth.
The predicted salary is between 32000 - 35000 £ per year.
A leading investment platform based in Bristol is seeking a Team Leader for their Helpdesk. You will lead a team of customer service advisors, ensuring exceptional service for over 1.8 million clients.
Responsibilities include:
- Coaching the team
- Managing performance
- Driving service delivery efficiency
The role offers a competitive salary of £32k - £35k plus an annual bonus, along with multiple employee benefits. This is a great opportunity for someone with team leadership experience in customer service.
Helpdesk Team Leader - Hybrid Role, Lead & Elevate Support in Bristol employer: Hargreaves Lansdown Asset Management Limited
Contact Detail:
Hargreaves Lansdown Asset Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Team Leader - Hybrid Role, Lead & Elevate Support in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for team leaders in customer service. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've coached teams and improved performance in previous roles. This will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we review candidates!
We think you need these skills to ace Helpdesk Team Leader - Hybrid Role, Lead & Elevate Support in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Helpdesk Team Leader role. Highlight your leadership experience in customer service and any achievements that demonstrate your ability to drive performance.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've led teams and improved service delivery in previous roles. Keep it engaging and personal!
Showcase Your Coaching Skills: Since coaching is a key part of this role, be sure to mention any relevant experience you have in mentoring or training others. We want to see how you can elevate our support team to new heights!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you into the process!
How to prepare for a job interview at Hargreaves Lansdown Asset Management Limited
✨Know the Company Inside Out
Before your interview, make sure you research the investment platform thoroughly. Understand their services, values, and what sets them apart in the market. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Helpdesk Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached team members or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Since the role focuses on delivering exceptional service to over 1.8 million clients, be ready to discuss your approach to customer service. Share specific instances where you've gone above and beyond for customers, and how you plan to instil that same ethos in your team.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
