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- Tasks: Lead Helpdesk operations and drive strategic developments for client-focused outcomes.
- Company: Join the UK's number 1 investment platform, Hargreaves Lansdown.
- Benefits: Enjoy flexible working, competitive salary, and a range of health benefits.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Experience in financial services and strong organisational skills required.
- Other info: Join a diverse team with opportunities for learning and community involvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Excited to grow your career? Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!
About the role
An exciting opportunity has arisen to join the team as a Helpdesk Operations Manager. You'll be responsible for the roadmap and delivery of intra-department developments in line with the department's regulatory requirements and strategy. Examples include risk management, delivering positive client outcomes in line with Consumer Duty, and supporting the alignment of the department with our product teams.
What you'll be doing:
- Owning and leading the development, regulatory and risk mitigation roadmaps for the various Helpdesks.
- Leading the coordination of senior stakeholders to identify, prioritise and deliver against strategic opportunities for the department.
- Creating a shared purpose among the team and business, motivating others through leadership and alignment with wider business strategies.
- Using analysis of client behaviour, identifying current and future client needs to provide direction, leading to measurable business impact.
- Working with a cross‑functional team to create hypotheses and run experiments to validate understanding of problem areas or solution ideas.
- Using performance and engagement data, and feedback loops, to uncover opportunities, and make well‑informed decisions and recommendations.
- Bring Helpdesk closer together with the business's Product Lines, and work with key stakeholders to understand key developmental opportunities for the department.
About you:
- Experience of working within and having a thorough understanding of financial service environments.
- Client‑focused mind‑set, with the ability to think from the perspective of a client.
- Proficient use of in‑person and virtual collaboration tools in a hybrid environment.
- Exceptional organisation and communication skills.
- Experience managing backlogs and multiple workstreams concurrently.
Interview process
This will be a two‑stage interview process, consisting of a competency and behavioural based interview, including an assessment task.
Working Schedule
We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office (3 days in office per week).
Why us?
Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Discretionary annual bonus* & annual pay review
- 25 days* holiday plus bank holidays and 1‑day additional Christmas closure time
- Option to purchase an additional 5 days holiday per year at annual enrolment
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Sharesave scheme - have a real stake in HL's future
- Income Protection & Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and outpatient care
- Help@hand and an Employee Assistance Programme
- Gympass - gym memberships and wellbeing apps available
- Variety of travel to work schemes with free bike storage and shower facilities
- An inhouse barista serving subsidised coffee and snacks
- Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
- LifeWorks Discounts on services, restaurants and retailers
* dependant on role level
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
Helpdesk Operations Manager in Bristol employer: Hargreaves Lansdown Asset Management Limited
Contact Detail:
Hargreaves Lansdown Asset Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operations Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at HL on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research HL’s values and recent projects. Tailor your answers to show how your experience aligns with their mission of empowering clients. We want to see your passion!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on competency and behavioural questions, as they’re key in HL’s interview process. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds. We love a good follow-up!
We think you need these skills to ace Helpdesk Operations Manager in Bristol
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your excitement shine through! We want to see that you're genuinely interested in the Helpdesk Operations Manager role and how it aligns with your career goals.
Tailor Your Experience: Make sure to highlight your relevant experience in financial services and client-focused roles. We love seeing how your background fits with what we're looking for, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as this helps us quickly understand how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hargreaves Lansdown Asset Management Limited
✨Know Your Stuff
Make sure you have a solid understanding of the financial services environment. Brush up on key regulations and risk management strategies relevant to the role. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Client-Centric Mindset
Prepare to discuss how you can think from the client's perspective. Think of examples where you've successfully identified client needs or improved client outcomes. This will demonstrate that you’re aligned with the company's focus on delivering positive client experiences.
✨Showcase Your Leadership Skills
Be ready to share specific instances where you've motivated a team or led a project. Highlight your ability to create a shared purpose and align team efforts with broader business strategies. This is crucial for the Helpdesk Operations Manager role.
✨Master the Hybrid Environment
Since the role involves working in a hybrid setup, be prepared to discuss your experience with both in-person and virtual collaboration tools. Share how you've effectively managed multiple workstreams and backlogs in such environments to showcase your organisational skills.
