At a Glance
- Tasks: Support patients and the clinical team with reception and administrative duties.
- Company: Join Harford Health Centre, a modern and forward-thinking General Practice.
- Benefits: Gain valuable experience in healthcare while working in a supportive environment.
- Other info: Exciting opportunity for career growth in a busy health centre.
- Why this job: Make a difference in patients' lives and develop essential skills for your future.
- Qualifications: GCSEs in Maths and English, plus experience in customer service or administration.
The predicted salary is between 18900 - 23100 £ per year.
To be responsiblefor undertaking a wide range of reception and administrative duties and theprovision of general support to the multidisciplinary team.
Duties caninclude but are not limited to, greeting and directing patients, patientregistration, booking appointments, processing of information (electronic andhard copy) and assisting patients as required.
To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers, taking meeting minutes, clinical orders and stock check.
Main duties of the job
The following are the coreresponsibilities of the patient assistant.
There may be on occasion, arequirement to carry out other tasks; this will be dependent upon factors suchas workload and staffing levels:
- Maintainingand monitoring the practice appointment system
- Processpersonal, telephone and e-requests for appointments
- Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
- Actionall incoming communication in the generic email
- Signpostpatients to the correct service
- Processincoming and outgoing mail
- Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
- Processtasks assigned to the group and individually as requested
- File andstore records as required
- Dataentry of new and temporary registrations and relevant patient information asrequired
- Inputdata into the patients healthcare records as necessary
- Scanningof patient related documentation and attaching scanned documents to patientshealthcare records using Emis
- Processrequests for information for safeguarding letters and DVLA forms to theadministrative team
- Manageall queries (including administrative queries) as necessary in an efficientmanner
- Maintaina clean, tidy, effective working area at all times
- Monitorand maintain the reception area and notice boards
- Supportall clinical staff with general tasks as requested
- w. Takingmeeting minutes
About us
Harford Health Centre is located in a purpose built health centre building.
This is an exciting opportunity to join a forward thinking modern General Practice.
We have a list size of 10000 patients which will be increasing over the coming years as new residences are built in our locality.
- Job responsibilities
- In addition to the primaryresponsibilities, the medical administrator may be requested to:
- a. Partakein audit as directed by the audit lead
- b. Producerecord the minutes of meetings
- c. Supportadministrative and reception staff, providing cover during staff absences
- d. Completeopening and closing procedures in accordance with the duty rota
- e. Asrequired support Clinicians in the management of repeat prescriptions, ensuringthey are processed accurately and efficiently
Person Specification
Qualifications
- Qualifications
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience
- Experience of working with the general public
- Experience of administrative / receptionist duties
- Experience of working in a health care setting
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Assistant employer: Harford Health Centre
Harford Health Centre is an excellent employer that prioritises a supportive and collaborative work environment, making it an ideal place for Patient Assistants to thrive. With a focus on employee growth and development, staff are encouraged to enhance their skills while contributing to the care of a growing patient community. Located in a modern facility, the centre offers a dynamic workplace where every team member plays a vital role in delivering quality healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Assistant
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Harford Health Centre.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Harford Health Centre.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Harford Health Centre, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Assistant
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Harford Health Centre.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Harford Health Centre.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Harford Health Centre. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Harford Health Centre. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Harford Health Centre
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Harford Health Centre’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
