At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, discounts, and a supportive work environment with training opportunities.
- Other info: Exciting growth plans with plenty of career progression opportunities.
- Why this job: Be part of a vibrant team and make a real difference in our guests' dining experience.
- Qualifications: Great interpersonal skills and a passion for excellent service.
The predicted salary is between 12 - 15 £ per hour.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average. Please note, we cannot take applications from overseas or that require sponsorship.
Server/Waiter/Waitress in Marlow employer: Hareoldredding
At Heartwood Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and community. With bespoke training through our Stepping Stones programme, generous employee benefits including discounts, referral bonuses, and enhanced leave, we are dedicated to fostering growth and development for our team members. Join us in a dynamic environment where your contributions are recognised and celebrated, as we expand our award-winning hospitality group across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Server/Waiter/Waitress in Marlow
✨Tip Number 1
Get to know the Heartwood Collection vibe! Visit our pubs or brasseries, soak in the atmosphere, and chat with staff. This will help you understand what we value and show your genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or at local events. They can give you insider tips and might even refer you, which could boost your chances of landing that role.
✨Tip Number 3
Prepare for your interview by practising common questions related to customer service and teamwork. Think about your past experiences and how they align with our values of excellent service and community spirit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Heartwood family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Server/Waiter/Waitress in Marlow
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about making guests feel special and have a love for great food.
Tailor Your Application:Make sure to customise your application to fit the vibe of Heartwood Collection. Mention specific experiences that highlight your interpersonal skills and reliability, as these are key traits we’re looking for.
Keep It Professional Yet Friendly:While we love a casual approach, remember to keep your language professional. A friendly tone can go a long way in showing us that you’re a people person who fits right into our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Heartwood Collection.
How to prepare for a job interview at Hareoldredding
✨Know the Heartwood Collection
Before your interview, take some time to research Heartwood Collection. Familiarise yourself with their values, the atmosphere of their pubs and brasseries, and their commitment to quality food. This will not only show your genuine interest but also help you connect your experiences to their mission.
✨Show Off Your People Skills
As a Waiter/Waitress, your interpersonal skills are key. Prepare examples of how you've made guests feel special in previous roles. Think about times when you went above and beyond for customers, as this will demonstrate your passion for excellent service.
✨Be Ready for Scenario Questions
Expect questions that assess how you handle various situations, like dealing with difficult customers or busy shifts. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will highlight your reliability and flexibility.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes, progression opportunities, or what makes working at Heartwood Collection special. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
