At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, discounts, and a supportive work environment.
- Other info: Exciting growth opportunities with plans to expand to over 60 locations.
- Why this job: Be part of a vibrant team and grow your career in hospitality.
- Qualifications: Great people skills and a passion for excellent service.
The predicted salary is between 12 - 15 £ per hour.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average. Please note, we cannot take applications from overseas or that require sponsorship.
Server/Waiter/Waitress in Great Bookham employer: Hareoldredding
At Heartwood Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. With bespoke training through our Stepping Stones programme, generous employee benefits including discounts, referral bonuses, and enhanced leave policies, we foster an environment that encourages personal and professional growth. Join us in our award-winning hospitality group, where your passion for service will thrive in a community that feels like home.
StudySmarter Expert Advice🤫
We think this is how you could land Server/Waiter/Waitress in Great Bookham
✨Tip Number 1
Get to know the Heartwood Collection vibe! Visit our pubs or brasseries, soak in the atmosphere, and chat with staff. This will help you understand what we value and show your genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or at events. They can give you insider tips and might even refer you, which could boost your chances of landing that role.
✨Tip Number 3
Prepare for your interview by practising common questions and showcasing your passion for hospitality. Think about how you can make guests feel special and be ready to share your ideas!
✨Tip Number 4
Apply through our website for the best chance! It shows you're serious about joining the Heartwood family. Plus, keep an eye on our careers page for new opportunities as we expand!
We think you need these skills to ace Server/Waiter/Waitress in Great Bookham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about joining our team and making guests feel special.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in the hospitality industry. Mention any previous roles where you’ve delivered excellent service or worked with food, as this will catch our eye!
Be Personable:Use a friendly tone in your cover letter. We’re looking for vibrant individuals, so don’t be afraid to let your personality come through. Share a little about yourself and why you’d be a great fit for Heartwood Collection.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Hareoldredding
✨Know the Heartwood Collection
Before your interview, take some time to research the Heartwood Collection. Familiarise yourself with their values, the types of dishes they serve, and their unique atmosphere. This will not only show your genuine interest but also help you connect your experiences to what they’re looking for.
✨Show Off Your People Skills
As a Waiter/Waitress, your interpersonal skills are key. Prepare examples of how you've made guests feel special in previous roles. Think about times when you went above and beyond to ensure customer satisfaction – this is your chance to shine!
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult customer or managing a busy service. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes, opportunities for progression, or what a typical day looks like at Heartwood. This shows your enthusiasm and helps you determine if it’s the right fit for you.
