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- Tasks: Be the friendly face of our company, delivering top-notch customer service daily.
- Company: Join a vibrant accountancy and payroll firm in a newly refurbished office with amazing perks.
- Benefits: Enjoy a £25,000 salary, remote work options, and fun office amenities like bars and games.
- Why this job: Experience a dynamic culture with exciting socials and opportunities for personal growth.
- Qualifications: Ideal for ambitious individuals who love engaging with people and thrive in fast-paced environments.
- Other info: Perfect for Manchester or Cheshire residents; apply now to join our rockin' team!
A fabulous accountancy and payroll company in Stockport are looking for a Customer Service Executive to join their bustling team in their state of the art office in Bramhall, Stockport. Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
£25,000 Basic Salary + Benefits
Culture fit is everything and this one is ROCKIN'.... there are bars in the office.. yes that's right... plural! There are abroad incentives, socials, basketball hoops, ping pong, pool, you name it! They have more benefits than you can shake a stick at!
Working 8:30-6pm Monday to Friday you will:
- Represent the business as a frontline ambassador and first point of contact, a team player with a can-do attitude.
- Deliver a world class customer experience to all employees, contractors, partners and third parties without exception.
- Act with honesty and integrity when delivering service support whilst exhibiting the core behaviours and values.
- Work individually and collectively towards core objectives, team goals, SLA’s and KPI’s whilst displaying a can-do attitude and positive mindset.
- Manage all communication lines - WhatsApp, emails and calls and online presence - Trustpilot and Google Reviews.
- Complete HR related enquiries - confirming employment status to HMRC and completing references.
- Process the end of contract journey - pension and holiday pay refund before P45ing.
- Educate and enlighten queries relating to payments, expenses and payslips.
- Facilitate financial success by providing access to pensions and employee benefits portal.
- Provide access to Timesheet Portal enabling smooth invoicing and timely payments.
- Address complaints and insurance claims - from receiving feedback to tribunal level escalation.
Suitable for Manchester or Cheshire based people who are ambitious, articulate, LOVE people and want to work in a growth and fast-paced sales environment.
Want to know more? Submit your CV or get in touch with Sarah or Sophie at Hardy Booth Recruitment for more information.
Customer Service Executive employer: Hardy Booth Recruitment
Contact Detail:
Hardy Booth Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company culture before applying. Since they emphasise a fun and vibrant work environment, showcasing your personality and enthusiasm during any interactions can help you stand out as a great fit.
✨Tip Number 2
Prepare to demonstrate your customer service skills in real-time scenarios. Think about examples from your past experiences where you successfully handled customer queries or complaints, as this will show your capability to deliver a world-class customer experience.
✨Tip Number 3
Research common HR-related enquiries and financial processes that the role entails. Being knowledgeable about topics like pensions, payslips, and employee benefits will not only impress but also prepare you for the types of questions you might face.
✨Tip Number 4
Engage with the company's online presence. Follow them on social media and participate in discussions. This shows your genuine interest in the company and can provide insights into their values and current initiatives.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the responsibilities and expectations of a Customer Service Executive. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points for clarity and include specific achievements that demonstrate your ability to deliver excellent customer experiences.
Write a Personalised Cover Letter: Create a cover letter that reflects your enthusiasm for the role and the company culture. Mention specific aspects of the company that excite you, such as their vibrant office environment and team spirit.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Hardy Booth Recruitment
✨Show Your People Skills
As a Customer Service Executive, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, showcasing your communication skills and empathy.
✨Understand the Company Culture
This company values a fun and vibrant culture. Research their office environment and be ready to discuss how you can contribute to this positive atmosphere. Mention any relevant experiences that align with their lively work culture.
✨Demonstrate Problem-Solving Abilities
You’ll be addressing complaints and queries, so think of specific instances where you've resolved issues effectively. Highlight your analytical skills and your approach to finding solutions under pressure.
✨Familiarise Yourself with Their Services
Knowing the ins and outs of the company's services will set you apart. Prepare by understanding their payroll and accountancy offerings, and be ready to discuss how you can help customers navigate these services.
