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For Companies At a Glance
- Tasks: Lead and manage lettings operations, ensuring smooth and compliant processes.
- Company: Join Harding Green, a fast-growing player in the property market.
- Benefits: Competitive salary, share options, up to 40 days holiday, and flexible working.
- Why this job: Take ownership in a senior role with real impact on lettings operations.
- Qualifications: ARLA Level 3 qualification and significant experience in lettings management.
- Other info: Enjoy ongoing professional development in a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Kensington Office, Harding Green
Reporting to: Nick Carter, CEO
Salary: Available in advance of interview
Working pattern: Monday to Friday, primarily office based, with flexibility once established
The Role:
Harding Green is seeking a Lettings Operations Director to oversee and run the lettings operation across the business. Reporting directly to the CEO, this role carries full responsibility for the day to day operational performance of lettings. This is a senior, hands on operational role for someone who takes ownership and applies sound judgment to ensure lettings operations are managed smoothly, professionally, and to a high standard. The role plays a central part in maintaining compliant, commercially effective lettings operations and supporting agents across the business. This is a long term opportunity to join one of the fastest growing companies in the property market, operating in a sector that is increasingly shifting toward the self employed model.
What We Are Looking For:
We are looking for a confident, self motivated individual with a strong track record of handling complex lettings situations and the capability to deliver the best outcomes for landlords, tenants, and agents. This person will be relied upon by self employed agents for advice, guidance, and support, and will be someone the team respects and trusts for their knowledge, professionalism, and decision making.
Key Responsibilities:
- Take full responsibility for the day to day running of the lettings operation
- Act as the primary escalation point for lettings related matters
- Run and oversee rent collection, including payments to clients and agents
- Support agents across tenancy progression, including guidance around move ins and tenancy ends
- Assist with complex tenancy matters and operational queries
- Deliver training and guidance to agents on lettings processes, compliance, and best practice
- Act as the internal authority on lettings legislation and compliance
- Maintain, update, and shape lettings documentation, contracts, and terms
- Apply commercial judgment when shaping processes and managing tenancy matters
- Support the integration of acquired lettings portfolios
- Improve systems, processes, and operational efficiency as the business grows
Experience supporting or integrating lettings book acquisitions is desirable but not essential.
Requirements:
- ARLA Level 3 qualification as a minimum
- Significant experience across tenancy progression and lettings operations, ideally at management level
- Strong working knowledge of lettings legislation and compliance
- Proven ability to lead, support, and influence others
- Highly organised with the ability to prioritise effectively
- Excellent communication and stakeholder management skills
- A proactive, solutions focused mindset
- Professional, driven, and accountable
What We Offer:
- A senior operational role with genuine responsibility
- Competitive remuneration package
- Share options in Harding Green
- Up to 40 days holiday per year, including rotational half day Fridays
- Flexible working arrangements, including one to two days working from home per week
- Ongoing professional development and training
- A supportive, collaborative working environment
Lettings Operations Director employer: Hardinggreen
Contact Detail:
Hardinggreen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Operations Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the lettings industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Harding Green’s values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in lettings operations and how you can bring value to the role of Lettings Operations Director.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Harding Green and ready to take on the challenge of leading lettings operations.
We think you need these skills to ace Lettings Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lettings Operations Director role. Highlight your experience in lettings operations and any relevant qualifications, like your ARLA Level 3. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled complex lettings situations and supported teams in the past. We love a good story!
Showcase Your Leadership Skills: As a senior role, we’re keen on seeing your leadership abilities. In your application, mention instances where you've led teams or influenced others positively. This will help us understand how you can support our agents and maintain high standards.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Harding Green and what we stand for!
How to prepare for a job interview at Hardinggreen
✨Know Your Stuff
Make sure you brush up on lettings legislation and compliance. Being able to discuss the latest changes and how they impact operations will show that you're not just knowledgeable but also proactive about staying informed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed complex situations in lettings. Highlight your ability to support and influence others, as this role requires a strong leader who can guide self-employed agents effectively.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in lettings operations and how you resolved them. This will illustrate your solutions-focused mindset and your capability to handle the day-to-day running of lettings operations smoothly.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth and how they envision the lettings operation evolving. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
