At a Glance
- Tasks: Lead and manage lettings operations, ensuring smooth and compliant processes.
- Company: Join Harding Green, a fast-growing player in the property market.
- Benefits: Competitive salary, share options, up to 40 days holiday, and flexible working.
- Other info: Enjoy a supportive environment with ongoing professional development opportunities.
- Why this job: Take ownership in a senior role with real impact on lettings operations.
- Qualifications: ARLA Level 3 qualification and significant experience in lettings management.
The predicted salary is between 30150 - 36850 £ per year.
Location: Kensington Office, Harding Green
Reporting to: Nick Carter, CEO
Salary: Available in advance of interview
Working pattern: Monday to Friday, primarily office based, with flexibility once established
The Role:
Harding Green is seeking a Lettings Operations Director to oversee and run the lettings operation across the business. Reporting directly to the CEO, this role carries full responsibility for the day to day operational performance of lettings. This is a senior, hands on operational role for someone who takes ownership and applies sound judgment to ensure lettings operations are managed smoothly, professionally, and to a high standard. The role plays a central part in maintaining compliant, commercially effective lettings operations and supporting agents across the business. This is a long term opportunity to join one of the fastest growing companies in the property market, operating in a sector that is increasingly shifting toward the self employed model.
What We Are Looking For:
We are looking for a confident, self motivated individual with a strong track record of handling complex lettings situations and the capability to deliver the best outcomes for landlords, tenants, and agents. This person will be relied upon by self employed agents for advice, guidance, and support, and will be someone the team respects and trusts for their knowledge, professionalism, and decision making.
Key Responsibilities:
- Take full responsibility for the day to day running of the lettings operation
- Act as the primary escalation point for lettings related matters
- Run and oversee rent collection, including payments to clients and agents
- Support agents across tenancy progression, including guidance around move ins and tenancy ends
- Assist with complex tenancy matters and operational queries
- Deliver training and guidance to agents on lettings processes, compliance, and best practice
- Act as the internal authority on lettings legislation and compliance
- Maintain, update, and shape lettings documentation, contracts, and terms
- Apply commercial judgment when shaping processes and managing tenancy matters
- Support the integration of acquired lettings portfolios
- Improve systems, processes, and operational efficiency as the business grows
Experience supporting or integrating lettings book acquisitions is desirable but not essential.
Requirements:
- ARLA Level 3 qualification as a minimum
- Significant experience across tenancy progression and lettings operations, ideally at management level
- Strong working knowledge of lettings legislation and compliance
- Proven ability to lead, support, and influence others
- Highly organised with the ability to prioritise effectively
- Excellent communication and stakeholder management skills
- A proactive, solutions focused mindset
- Professional, driven, and accountable
What We Offer:
- A senior operational role with genuine responsibility
- Competitive remuneration package
- Share options in Harding Green
- Up to 40 days holiday per year, including rotational half day Fridays
- Flexible working arrangements, including one to two days working from home per week
- Ongoing professional development and training
- A supportive, collaborative working environment
Lettings Operations Director employer: Hardinggreen
Harding Green is an exceptional employer, offering a senior operational role that empowers you to take ownership of lettings operations in a dynamic and fast-growing property market. With a competitive remuneration package, generous holiday allowance, and flexible working arrangements, the company fosters a supportive and collaborative work culture that prioritises professional development and employee growth. Join us in Kensington, where your expertise will be valued, and you'll have the opportunity to make a meaningful impact in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Operations Director
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Hardinggreen.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Hardinggreen? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Hardinggreen's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Operations Director
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Operations Director role at Hardinggreen, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Hardinggreen
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Hardinggreen operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Hardinggreen. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Hardinggreen.
