At a Glance
- Tasks: Sell premium and luxury brands while creating memorable experiences for guests on a cruise ship.
- Company: Harding is a leader in innovative onboard cruise retailing, known for exceptional customer service.
- Benefits: Enjoy competitive salary, commission, accommodation, meals, and bespoke training while working at sea.
- Other info: Contract role with 6 months at sea followed by 1-2 months off; adventure awaits!
- Why this job: Experience the thrill of working globally while delivering luxury retail experiences in a vibrant environment.
- Qualifications: Must speak Mandarin, have retail experience, and excel in customer service and sales.
The predicted salary is between 24000 - 42000 € per year.
Are you a Mandarin speaking Retail Sales Associate, looking for a unique opportunity to sell premium and luxury brands whilst travelling to different parts of the world? Do you have proven experience of providing excellent customer service, creating memorable and immersive experiences, allowing guests to indulge themselves in a creative and enjoyable retail environment? If so, the big question is… are you tired of life on the high street, or have you worked at sea before and want to return?
About Us
Harding is leading the way in innovative onboard cruise retailing, adopting a Trinity Partnership approach with our cruise line partners and brand partners to excite and entice customers with unique shopping experiences. We stay at the cutting edge of retailing; consistently providing outstanding customer service and winning global retail awards.
About The Opportunity
The cruise industry has been back sailing for nearly a year… and it’s a great time to join! Highly desirable benefits like shore leave for crew is back, after a significant period of restrictions imposed due to Covid. We are looking to recruit motivated and ambitious Retail Sales Associates to join the successful teams at sea. If you are outgoing, have a proven retail sales background, and pride yourself on achieving customer excellence… we would love to hear from you!
What You Will Be Doing
- Living and working on a cruise ship (you could be anywhere in the world!)
- Creating an exceptional and memorable retail experience for guests on board
- Maximising sales by promoting a quality range of products through a variety of in-store events
- Developing detailed and extensive knowledge of all products as well as the brand culture
- Exceeding sales targets and participating in promotional events such as fashion shows and presentations
Who You Are
- Strong retail background and knowledge of premium or luxury products
- Mandarin speaking
- Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
- Motivated and driven to achieve sales targets
- Proven ability in showcasing luxury items
- Adaptable to change and able to work in a high-pressure environment
- A strong team player who is goal orientated
What You Will Receive
- Competitive salary and target-based commission structure
- Accommodation and meals on board
- Necessary visas and seafaring documents to work at sea
- Dedicated in-house bespoke training across sales, product and brand
- Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts
Does this sound like you? Do you want to find out more about this unique opportunity to work at sea? Then please apply now… Your adventure starts here!
Retail Sales Associate - Mandarin Speaking employer: Harding+
Harding offers an exceptional opportunity for Mandarin-speaking Retail Sales Associates to thrive in a dynamic and rewarding environment aboard cruise ships, where you can travel the world while selling premium and luxury brands. With competitive salaries, target-based commissions, and bespoke training, employees enjoy a supportive work culture that prioritises personal growth and memorable customer experiences. Join us to be part of a forward-thinking company that values innovation and excellence in retailing.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Associate - Mandarin Speaking
✨Tip Number 1
Familiarise yourself with the luxury brands that Harding partners with. Understanding their product lines and brand ethos will help you engage customers more effectively and demonstrate your passion for the products.
✨Tip Number 2
Brush up on your Mandarin language skills, especially in a retail context. Being able to communicate fluently with Mandarin-speaking customers will set you apart and enhance the shopping experience for guests.
✨Tip Number 3
Network with current or former employees of Harding or those in the cruise retail industry. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare for potential role-play scenarios during the interview process. Practising how to handle customer interactions and sales pitches can boost your confidence and showcase your customer service skills effectively.
We think you need these skills to ace Retail Sales Associate - Mandarin Speaking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your retail experience, especially in premium or luxury brands. Emphasise any previous roles where you provided excellent customer service and mention your Mandarin language skills prominently.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the unique opportunity to work at sea. Share specific examples of how you've created memorable retail experiences and met sales targets in the past.
Showcase Relevant Skills:Highlight your strong communication and interpersonal skills in your application. Mention your adaptability to high-pressure environments and your ability to work as part of a team, as these are key traits for the role.
Research the Company:Familiarise yourself with Harding's approach to onboard cruise retailing. Understanding their brand culture and values will help you align your application with what they are looking for in a candidate.
How to prepare for a job interview at Harding+
✨Showcase Your Mandarin Skills
Since this role requires Mandarin speaking, be prepared to demonstrate your language skills during the interview. Practice common retail phrases and customer service scenarios in Mandarin to show your fluency and confidence.
✨Highlight Your Retail Experience
Discuss your previous retail roles, especially those involving luxury products. Share specific examples of how you provided excellent customer service and created memorable experiences for customers, as this aligns with what the company values.
✨Demonstrate Adaptability
Working on a cruise ship can be dynamic and fast-paced. Be ready to discuss situations where you successfully adapted to change or handled high-pressure environments, showcasing your ability to thrive in such settings.
✨Research the Company and Products
Familiarise yourself with Harding's brand and the luxury products they offer. Understanding their approach to onboard retailing will help you answer questions more effectively and show your genuine interest in the role.
