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- Tasks: Lead a team to create unforgettable retail experiences for cruise guests.
- Company: Harding, an award-winning leader in onboard cruise retailing.
- Benefits: Competitive salary, generous commission, accommodation, meals, and bespoke training.
- Why this job: Join a dynamic team and make every cruise better while developing your leadership skills.
- Qualifications: Experience in retail management, excellent customer service, and strong communication skills.
- Other info: Work at sea for up to 6 months with breaks at home; adventure awaits!
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Retail Manager role at Harding. Are you an experienced Retail Manager with a proven ability to lead a team of retail sales associates and product specialists? If you are outgoing, have a demonstrated retail sales and management background, and thrive on delivering excellent customer service, we would like to hear from you!
About Us: Harding is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to 'make every cruise better'. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022, 2023 and 2025.
What You Will Be Doing:
- Leading a team in creating an exceptional and memorable retail experience for the guests on board.
- Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets.
- Setting an example for your team by acting as a role model.
- Identify and deliver training requirements within your team.
- Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge.
- Consistently deliver the highest possible standards both on the shop floor and in back office operations.
Who You Are:
- Proven experience as a Retail Manager or Assistant Manager (ideally with experience at sea).
- Motivated in leading a team to achieve and exceed sales targets.
- Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills.
- Proven ability in public speaking and showcasing luxury items.
- Adaptable to change and able to work in a high-pressure environment.
- A strong leader and team player who is commercially driven and goal orientated.
- Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc.
- Excellent numeracy and literacy skills.
What You Will Receive:
- Competitive salary and generous commission structure.
- Accommodation and meals on board.
- Necessary visas and seafaring documents to work at sea.
- Dedicated in-house bespoke training across sales, product and brand.
- Guidance, support and development from the central office team.
- Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts.
Does this sound like you? Then please apply now... Your adventure starts here!
Retail Manager in London employer: Harding+
Contact Detail:
Harding+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience at sea. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for retail shine through. Share stories that highlight your leadership skills and customer service excellence – it’s all about making a memorable impression.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios on the shop floor, like dealing with difficult customers or motivating your team during busy periods. This will show you’re ready for the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Harding.
We think you need these skills to ace Retail Manager in London
Some tips for your application 🫡
Show Your Retail Passion: When writing your application, let your enthusiasm for retail shine through! Share specific examples of how you've led teams and delivered exceptional customer service. We want to see that you’re not just experienced, but genuinely excited about the role.
Tailor Your CV: Make sure your CV is tailored to the Retail Manager position. Highlight relevant experience, especially any roles at sea or in high-pressure environments. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Harding+
✨Know Your Retail Stuff
Make sure you brush up on your retail knowledge, especially about luxury items and customer service. Be ready to discuss your previous experiences and how they relate to the role at Harding. They want to see that you understand the nuances of retail management and can lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you inspired your team to exceed sales targets or delivered exceptional customer service. This is your chance to demonstrate that you're not just a manager, but a leader who can motivate others.
✨Practice Public Speaking
Since the role involves showcasing luxury items, practice your public speaking skills. You might be asked to present a product or lead a training session during the interview. Being confident and articulate will show that you can handle the spotlight and engage customers effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing a team conflict. Prepare your responses by using the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
