At a Glance
- Tasks: Lead a retail team to create unforgettable experiences for cruise guests.
- Company: Join Harding, an award-winning leader in onboard cruise retailing.
- Benefits: Competitive salary, generous commission, accommodation, meals, and bespoke training.
- Other info: Enjoy a unique lifestyle with 6 months at sea followed by a break at home.
- Why this job: Make a real impact while working at sea and developing your leadership skills.
- Qualifications: Experience in retail management, fluent in Mandarin, and strong customer service skills.
The predicted salary is between 24750 - 30250 £ per year.
Are you an experienced Mandarin-speaking Retail Manager with a proven track record of leading retail teams and driving sales performance? If you are outgoing, customer-focused, and passionate about delivering exceptional service, we would love to hear from you!
About us: Harding is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022, 2023 and 2025.
What you will be doing:
- Leading a team in creating an exceptional and memorable retail experience for the guests on board
- Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
- Setting an example for your team by acting as a role model
- Identify and deliver training requirements within your team
- Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
- Consistently deliver the highest possible standards both on the shop floor and in back office operations
Who you are:
- Proven experience as a Retail Manager or Assistant Manager (ideally with experience at sea)
- Fluent in Mandarin, with the ability to communicate confidently with guests and colleagues
- Motivated in leading a team to achieve and exceed sales targets
- Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
- Proven ability in public speaking and showcasing luxury items
- Adaptable to change and able to work in a high-pressure environment
- A strong leader and team player who is commercially driven and goal orientated
- Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc
- Excellent numeracy and literacy skills
What you will receive:
- Competitive salary and generous commission structure
- Accommodation and meals on board
- Necessary visas and seafaring documents to work at sea
- Dedicated in-house bespoke training across sales, product and brand
- Guidance, support and development from the central office team
- Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts
Retail Manager- Mandarin speaking in Glasgow employer: Harding+
Harding+ is an exceptional employer that offers a unique opportunity for Store Managers to thrive in the vibrant cruise retail industry. With a focus on employee growth and a supportive work culture, you will lead a dynamic team while enjoying competitive compensation and the chance to travel. Join us in Belfast and experience a rewarding career that balances professional success with personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager- Mandarin speaking in Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Harding+, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Harding+!
We think you need these skills to ace Retail Manager- Mandarin speaking in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Harding+, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Harding+ and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Harding+ that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Harding+
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
