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- Tasks: Lead a retail team on a cruise ship, delivering exceptional customer experiences.
- Company: Join Harding, an award-winning leader in onboard cruise retailing.
- Benefits: Competitive salary, generous commission, accommodation, meals, and bespoke training.
- Other info: Live and work at sea for up to 6 months with breaks in between.
- Why this job: Experience the world while inspiring a team and exceeding sales targets.
- Qualifications: Retail management experience, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to be a part of a retail management team responsible for leading a team of retail sales associates and product specialists? If you are outgoing, have a proven retail sales and management background, and thrive on delivering excellent customer service, we would like to hear from you!
About us: Harding is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to 'make every cruise better'. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022, 2023 and 2025.
What you will be doing:
- Living and working on a cruise ship (you could be anywhere in the world!)
- Creating an exceptional and memorable retail experience for guests on board
- Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
- Setting an example for your team by acting as a role model
- Help identify training requirements within your team
- Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
- Consistently deliver the highest possible standards both on the shop floor and in back office operations
Who you are:
- Proven experience as an Assistant Retail Manager or Team Leader (ideally with experience at sea)
- Motivated in leading a team to achieve and exceed sales targets
- Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
- Proven ability in public speaking and showcasing luxury items
- Adaptable to change and able to work in a high-pressure environment
- A strong team player who is commercially driven and goal orientated
- Competent in store and HR processes including sales reports, loss prevention, audits, appraisals etc
- Strong numeracy and literacy skills
What you will receive:
- Competitive salary and generous commission structure
- Accommodation and meals on board
- Necessary visas and seafaring documents to work at sea
- Dedicated in-house bespoke training across sales, product and brand
- Guidance, support and development from the onboard Retail Manager and central office team
- Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts
Retail Assistant Manager in Peacehaven employer: Harding Retail
Contact Detail:
Harding Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Manager in Peacehaven
✨Tip Number 1
Network like a pro! Connect with people in the retail industry, especially those who have experience at sea. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your enthusiasm shine through. Retail is all about customer service, so being personable can really set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios on the shop floor, like dealing with difficult customers or motivating your team. Practising these responses can help you feel more confident during interviews.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making every cruise better!
We think you need these skills to ace Retail Assistant Manager in Peacehaven
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and engaging. Remember, we’re looking for someone who can connect with our guests just as much as with our team.
Tailor Your Experience: Make sure to highlight your relevant experience in retail management and customer service. We love seeing how your past roles have prepared you for this position, especially if you've worked at sea before. Tailoring your application shows us you’re serious about joining our team!
Be Specific About Achievements: Don’t just list your responsibilities; share your achievements! Use numbers and examples to demonstrate how you’ve exceeded sales targets or improved customer satisfaction. This helps us understand the impact you could have on our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Harding Retail
✨Know Your Retail Stuff
Brush up on your retail management knowledge, especially in areas like sales targets and customer service. Be ready to share specific examples from your past experiences that highlight your ability to lead a team and achieve results.
✨Showcase Your People Skills
Since this role involves leading a team, demonstrate your interpersonal skills during the interview. Prepare to discuss how you've motivated your team in the past and how you handle conflicts or challenges within a group.
✨Be Ready for Role-Playing
Expect some role-playing scenarios where you might need to showcase your public speaking and sales abilities. Practice how you would present luxury items to customers and engage them effectively.
✨Understand the Cruise Environment
Familiarise yourself with the unique aspects of working on a cruise ship. Be prepared to discuss how you would adapt to living and working at sea, and how you can contribute to creating memorable experiences for guests.