At a Glance
- Tasks: Lead a retail team on a cruise ship, delivering exceptional customer experiences.
- Company: Harding, an award-winning leader in onboard cruise retailing.
- Benefits: Competitive salary, generous commission, accommodation, meals, and bespoke training.
- Other info: Live and work at sea for up to 6 months with breaks at home.
- Why this job: Experience the world while inspiring a team and achieving sales targets.
- Qualifications: Retail management experience, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to be a part of a retail management team responsible for leading a team of retail sales associates and product specialists? If you are outgoing, have a proven retail sales and management background, and thrive on delivering excellent customer service… we would like to hear from you!
About us
Harding is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022, 2023 and 2025.
What you will be doing
- Living and working on a cruise ship (you could be anywhere in the world!)
- Creating an exceptional and memorable retail experience for guests on board
- Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
- Setting an example for your team by acting as a role model
- Help identify training requirements within your team
- Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
- Consistently deliver the highest possible standards both on the shop floor and in back office operations
Who you are
- Proven experience as an Assistant Retail Manager or Team Leader (ideally with experience at sea)
- Motivated in leading a team to achieve and exceed sales targets
- Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
- Proven ability in public speaking and showcasing luxury items
- Adaptable to change and able to work in a high-pressure environment
- A strong team player who is commercially driven and goal orientated
- Competent in store and HR processes including sales reports, loss prevention, audits, appraisals etc
- Strong numeracy and literacy skills
What you will receive
- Competitive salary and generous commission structure
- Accommodation and meals on board
- Necessary visas and seafaring documents to work at sea
- Dedicated in-house bespoke training across sales, product and brand
- Guidance, support and development from the onboard Retail Manager and central office team
- Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts
Does this sound like you? If so, please apply now… Your adventure starts here!
Retail Assistant Manager in Manchester employer: Harding Retail
At Harding, we pride ourselves on being a leading employer in the cruise retail industry, offering our Retail Assistant Managers the unique opportunity to live and work at sea while creating unforgettable experiences for our guests. Our supportive work culture fosters personal and professional growth through dedicated training and development, alongside competitive salaries and generous commission structures. Join us and be part of an award-winning team that values excellence in customer service and teamwork, all while exploring the world.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience at sea. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Harding and its values. Show us how your experience aligns with our mission to deliver exceptional customer service and innovative retail experiences on board.
✨Tip Number 3
Practice your public speaking skills! As an Assistant Retail Manager, you'll need to showcase luxury items and inspire your team. The more comfortable you are speaking in front of others, the better you'll shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our amazing team at Harding.
We think you need these skills to ace Retail Assistant Manager in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and engaging. Remember, we’re looking for someone who can connect with our guests and lead a team, so show us how you’d fit right in!
Tailor Your Experience:Make sure to highlight your relevant experience in retail management and customer service. We love seeing how your past roles have prepared you for this position, especially if you've worked at sea before. Tailoring your application to match the job description will help us see why you’re the perfect fit!
Be Specific About Achievements:Don’t just list your responsibilities; tell us about your achievements! Use specific examples of how you’ve led teams to exceed sales targets or improved customer satisfaction. Numbers and results speak volumes, so make sure to include them where possible!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need there. Plus, it shows us that you’re genuinely interested in joining our team!
How to prepare for a job interview at Harding Retail
✨Know Your Retail Stuff
Make sure you brush up on your retail knowledge, especially around sales techniques and customer service. Be ready to share specific examples from your past experiences that highlight your ability to lead a team and achieve sales targets.
✨Show Off Your Leadership Skills
Prepare to discuss how you've inspired and motivated your team in previous roles. Think of situations where you set an example or helped your team overcome challenges. This will show them you're the right fit for leading their retail sales associates.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. They might ask you to demonstrate how you'd handle a difficult customer or showcase a luxury item. Practise these scenarios beforehand so you can shine when it counts!
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or what success looks like in this role. This shows your genuine interest and helps you determine if it's the right fit for you.
