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- Tasks: Onboard and engage SMB/Core customers through webinars and support.
- Company: Global customer communications platform with a diverse team.
- Benefits: Work-life balance, competitive salary, and growth opportunities.
- Why this job: Join a fast-paced environment and make a real impact on customer success.
- Qualifications: 1-3 years in SaaS, strong communication skills, and customer success tool proficiency.
- Other info: Collaborative culture focused on seamless onboarding experiences.
The predicted salary is between 36000 - 60000 £ per year.
A global customer communications platform is looking for a Scale Customer Engineer to onboard and engage with SMB/Core customers effectively. This customer-facing role involves delivering webinars, providing support, monitoring customer health, and collaborating cross-functionally to ensure a seamless onboarding experience.
Ideal candidates should have 1-3 years in a SaaS environment, strong communication skills, and be adept at using various customer success tools. Join a fast-paced, diverse team that values work-life balance.
Scale Customer Onboarding Engineer in London employer: Hard Yaka
Contact Detail:
Hard Yaka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scale Customer Onboarding Engineer in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is customer-facing, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals, which can boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Scale Customer Onboarding Engineer in London
Some tips for your application 🫡
Show Your SaaS Experience: Make sure to highlight any experience you have in a SaaS environment. We want to see how you've engaged with customers and what tools you've used to ensure their success.
Communicate Clearly: Since this role is all about communication, let your personality shine through in your application. Use clear and concise language to demonstrate your strong communication skills.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to the job description. Mention specific aspects of the role that excite you and how you can contribute.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Hard Yaka
✨Know Your SaaS Stuff
Make sure you brush up on your knowledge of SaaS environments. Be ready to discuss your previous experiences and how they relate to onboarding customers. Highlight any specific tools you've used and how they contributed to customer success.
✨Show Off Your Communication Skills
Since this role is customer-facing, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery. Remember, it's not just what you say, but how you say it!
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think about past experiences where you successfully onboarded a customer or resolved an issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research the Company Culture
Dive into the company's values and work-life balance initiatives. Be prepared to discuss how you align with their culture and how you can contribute to a diverse team. Showing that you understand and appreciate their ethos can set you apart from other candidates.
